I just had a new granite counter top installed in a new bathroom. We
don't have much experience with this kind of thing and noticed this on
the back splash (see image). The line you can observe is not stone,
but something softer (some kind of epoxy).
Is this kind of thing acceptable? I know natural stone isn't perfect,
but in my opinion this looks bad.
How can they fix something like this? Is it possible to remove the
backsplash or will they have to replace the whole counter top?
I haven't been able to connect with the stone person yet, but should I
expect push back?
Did you mention this when it was being installed? I'd have made note
of it and probably not even allowed them to install it. Minor
imperfections come with all natural products but that looks like
sh*t. I hope you didnt pay completely.
I wasn't home when it was being installed, so I was only able to
comment on it at the time. I did notice it as soon as I walked in the
I haven't paid for the granite yet. It almost looks like someone
accidentally cut it in the wrong place, then filled it in with
something else. I wasn't sure if this kind of thing was common and I
was being oversensitive. It sounds like I'm not and it really does
This is a pretty standard order of stone, so I'm hoping it won't be
too hard to match it.
Sure looks like a false-start cut to me, and should have been caught by
the guy doing the polishing. If they don't have any matching pieces in
the pile out back to make a new backsplash, I'd give them one shot at
having their best installer patch it using a dremel, some dust off their
cutting table, and the expoxy they use for invisible joints. Otherwise,
they can eat the top and switch it out.
Ditto. Looks like shit.
If you get push back ask them if they would use such a piece on their
Forget the flip and polish. They should have been smart enough to hide it
up front. If they object, ask how it got through inspections.
It's a cosmetic blemish, so there is no inspection other than the customer.
Looks to me like they screwed up with the saw and tried to use the piece anyway.
Even if it doesn't bother you, it may bother a potential buyer, so I'd make them
Fortunately, the material is relatively cheap and because it's a backsplash and
not a surface joint, it doesn't need to match exactly. It's also mechanically
easy to replace, so the installer isn't going to be out a lot of time or money
doing the job the way it should have been.
For what you paid (I just paid to have
my new kitchen done in granite),
I wouldn't accept something like that.
The backsplash should be easy to
remove and replace. The hard part, for
the granite guy, might be
searching for a new piece that matches
in color and texture.
You mean the verticle brown patch that doesnt match in color, not the
horizontal seam? He could have turned it over and polished the other
side, they didnt even match the area fixed. At least get a discount. I
have that granite maybe 40 ft of it and I may or may not notice it but
yours is the Bath Sink, but now you notice that area because you are
fixed on it, that granite has alot going on in it. A photo is one
thing, if someone else just came to look would they notice it without
being told? I mean yes its a defect, but did you pay the lowest price
or get pitched a perfect job. Its hard to realy say without being
there but at least get a discount and tell them to reverse the piece.
I guess its how much it bothers you with your lighting etc, and a Bath
Sink is an important area you see many times a day unlike my counters
with parts that are hidden under kitchen apliances and junk, id
probably be pissed.
The backsplash is unacceptable. The vendor should replace it and match
the replacement to the counter top. If he cannot match them he should
replace both the splash and the top. It's hard to believe that a
responsible vendor would try to pull this crap on you,
EJ in NJ
I totally agree. They made a mistake in a cut, and then plugged it, and
badly. They could have ground up some of the same granite, mixed it with
clear epoxy and it would have at least looked a lot better.
How unacceptable is up to you. If you want to have him take off some money,
and put a toaster there, it's up to you. But this is a mistake that was
covered up badly.
With the cultured marble they fixed defects like that with a mixture
of ground up cultured marble of the same color and resin. If that is
a cut that's been filled in it certainly could have been filled in
with a better match of material. I would think someone who knew what
they were doing would have made it match so well you would never have
Exactly. When our house was new 20+ years ago our cultured marble
bath top had some kind of similar defect which I put on the punchlist.
When we reinspected I couldn't find the defect, couldn't find any
defects, so I thought they had replaced the whole top but they said
the just repaired it. It's still not "findable".
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