I hired a highly recommended hardwood installation company to install red oak in 3 rooms in the downstairs of my house. My instructions to them were to match the existing floors. They quoted the job, I verified that the pricing was reasonable, and turned them loose to do the job.
They are in day two of installation (they have it nailed down, sanded, and have applied one or two finish coats). More sanding and finish coats are planned. The problem is that the new wood doesn't match the existing wood. The color is fine, but the new wood has far more variation in grain than what it was supposed to match..
What to do? I cannot think of a resolution that involves anything less than a total tear out and replacement with the matching grade of wood, and I figure the chances of the contractor agreeing to that are nil.
Note, I've paid the guy a deposit that amounts to about 40% of the quoted price.
Suggestions?