We bought a new Hot/Cold stem 11k-3H/C and a Hot Stem 1Z-6H. We are
having the toughest time trying to put it in. The guy from the plumbing
supply store said it's really tricky and many experienced plumbers have
a hard time getting it right. Every time we tighten it the handle just
turns and turns but never tightens. Does anyone know of a site where I
can get step by step instructions on installing this faucet handle?
Yeah, I figured it was a shot in the dark but I spent all day trying to
fix it and it was terribly frustrating that after trying to fix to old
one then buying a new one 5 hours later I am stuck with the same slow
drip I started the day with. The part was made by Danco and there is no
toll free number, just thought I'd take a shot here before calling a
First he said American Standard, and then Danco. They have a cheesy web
site, but no phone number or address. American Standard has a site, but it
was designed by a border collie on acid. Neither company deserves his
He should return the faucet and get a Moen.
On Sun, 08 Oct 2006 01:56:41 GMT, "JoeSpareBedroom"
You're not carefully reading the original post.
He said TUB faucet. That means it's probably in the wall, behind tile
or some other tub liner. I'd sure try to repair it too rather than
tear the wall apart to install your recommended Moen faucet.
WHY do folks on here generally suggest the most EXPENSIVE solution?
BTW, Danco makes replacement valve stems for all major brands of
faucets. Danco is not a faucet brand, it's a parts maker/distributer.
If the faucet still leaks after replacing the stems, I suspect that
the valve seats are worn.
With the stems out, look into the valve with a flashlight, examining
the surface of the seat. The seat is the disk at the bottom of the
valve well that the washer contacts. It's often worn and sometimes if
you run your fingernail around its rim, you can feel a groove or pit.
Seat resurfacing tools exist that can be used to ginds the pits or
grooves out of the seat. However, that takes a lot of luck or
Plumbing supply places sell seat removal tools. They look like a
multisized Allen wrench with a right angle bend. If the seats are bad,
they can be removed with that tool. Replacements can be purchased at
the same plumbing supply house where you bought the stems.
You're right - I read too fast. As far as the expensive solution, I'm a
strong believer in buying from companies which consistently prove that they
want happy customers by going over the top in terms of service, quality of
products, and quality of printed materials included with the products. Add
one modern item to this list: Quality of information available via their web
site. Moen fits all these criteria.
I did this a few months ago, but the previous owner must've gotten brutal
when he installed the old seats because the gripping surface was worn
smooth. The removal tool wouldn't do a thing. The plumbing supply sold me
one of these little miracles:
Before being aware of this kind of tool, I was envisioning a long weekend
On Sun, 08 Oct 2006 13:48:37 GMT, "JoeSpareBedroom"
You are right, Moen is a qualiy company with quality products. Indeed
Moen himself invented the single handled faucet.
However, whether or not Moen is quality is irrelevent. Replacing the
original posters faucet with a Moen didn't service his need or
problem. I'm sure he is trying to avoid tearing apart his tube wall.
As for my comment about too many folks on here offering the most
expensive solution, it seems to me that folks ask for advise on here
out of a spirit of do-it-yourself independance and/or wanting to save
money,. Saving money is not a terrible goal in this day and age.
Also, I think it's great to fix the old rather than constantly buy new
and add to our landfills increasing the concept of our disposable
However, I freely admit that if everyone was like me, most companies
making new products would soon go out of business...
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