I bought a 5 piece sofa sectional from lazboy for over $4K last Oct. After
just a few months, the chaise and the seat next to it had compressed such
that the cushions don't look square, but rather slumpy. And the edge lines
are no longer straight and smooth, but crooked.
(And yes, we rotate the cushions.)
The technician came out and said he would replace them, but I said that the
other 3 pieces are made of the same cushioning material and should be
replaced too. But he said they looked fine, and I countered by saying that
that's because they don't get much use.
Moreover, the underside of the arm cap (cloth that covers the arm rest) was
not stitched up properly and looks amateur. The ends are frazzled and not
clean, with microfiber threads hanging out. This is a major indication that
the whole sofa was not constructed with quality craftsmanship.
Basically, they have all of our money, but we don't have all of their
product. Lazboy ships us a substandard product from the getgo, and says that
their warranty policy will take care of whatever quality problems.
I do not want to have to file warranty claims every two months for the next
3 years, nor do I want to have to rotate and flip my cushions once a week,
which is what I feel is required.
Even if I get the new cushions, the new car feeling is gone. I'm stuck with
a poor quality sofa. I paid premium dollar from a premium brand, but I did
not get premium product.
I mean I could understand their not accepting a return if I suddenly did not
like the color or style, but this is a product defect, which they just want
to patch up by having me go through warranty.
I weigh 180lbs, wife 105, baby 25 with 4 to 5 hours of use at most per day.
Do I have a legitimate grievance? What other options do I have to try and
get them to return the sofa? Consumer advocacy groups? Local news?