We signed a contract to have Mannington glueless laminate floors
installed. I thought our experience might be helpful to others.
In the contract we stipulated that it must be installed per
There are only 4 significant specs in the instructions. Must use
manufacturer's moisture barrier Aquabarrier II, no laminate shorter
than 12 inches, no laminate narrower than 2 inches, and subfloor must
I showed the guy who was sent to measure the rooms the only bad bump
in the floor. He said no problem for installer. He did not know that
a special moisture barrier had to be used. They always use their
favorite non-Mannington brand. After I told him in 3
separate conversations he finally called Mannington and learned I was
right and he's been using the wrong stuff for previous jobs.
I was dissappointed when I checked out the substantially completed job
after the first day of work. The installer had not handled the bump
adequately. I also found some areas where the flooring was less than
2 inches wide and shorter than 12 inches long. A few pieces were only
4 inches long. When he showed up to finish the job
the next morning I showed him the problems and told him the contract
said the material had to be installed per manufacturer's specs and if
he did not want to do it that way he could pick it up and take it away
(it snaps together and apart). He decided to quit and had it up in
less than an hour and packed in his truck. He probably could have
fixed it in 20 minutes. I was completely polite. He was polite too
but was only going to do it his way and not per manufacturer's specs.
(He was saving himself some planning, measuring and sawing.) The store
said he was their best installer so they are backing out of the job.
We have talked to another store that handles the same brand and told
them the story. They assured us that their installer will follow the
manufacturer's directions. We will soon find out. Now I have to walk
on subfloor for the extra week or so waiting for a new installer. Also
toilets were removed and I had to re-install one. I don't have an
estimate from the new store but if it is significantly higher I'm
thinking of sending the original store a bill for the difference.