Hooray for Mom&Pop

[Anonymous]

I'd stopped going to my local ACE Hardware because the clerks tend to hover and follow you around.

But, when the bracket for a drawer-guide broke, I decided to give them a shot.

I walked in with glide in hand, found the nearest "red vest", and said.."I need to fix this"

He didn't even flinch ! Led me to the right rack in the right aisle. Picked a unit off the hook... "Here's a universal replacement"

PERFECT ! A one-stop solution. Saved lots of drivng, searching, and frustration.

( they still hover..... )

[Edwin Pawlowski]

It is a fine line between being there to help, or to make you feel you are being watched so you don't shoplift.

Some days I like to browse and take my time deciding on the 29¢ blue widget or the $2 chrome one. Today, I went to Staples and a sales person offered to help. I knew exactly what I wanted but was not sure where they were. I was out of the store in two minutes with my items, two of which were on closeout that he pointed out to me.

He also gave me a good tip. While walking to the front of the store, I mentioned that I bought five 4 line phones last week, but two had to be returned as defective. Not a good track record. He suggested buying a service policy for $10, then I could return any one of the phones in the next year. That was a good deal.

The phones are in our temporary offices though, and I certainly hope we are back in a few weeks. This is why we had to move

[Jon Danniken]

Our local ACE hardware affiliate has employees that crack jokes behind your back when you refuse to interact with them.

I go to Home Depot now, and shop in peace. If I want my hand held I'll ask for it.

Jon

[tom]

Around here I go to Ace if I need help. HD is cheaper but the help is clueless.