Dude we already know how they work. I can pick these pieces of shit in a few
seconds. Not good. They obviously break a lot because we got you and the
original guy saying how happy they are Kwikset will replace them when they
do. Who wants a lock that's easy to pick and breaks a lot? They are Shit.
End of story.
He obviously doesn't want to use Shitset because he knows it's well....shit.
The local locksmith who's been in business for decades laughs at these
things and calls them a burglars delight, especially the knob ones where the
whole damn cylinder pops out. He showed me what he was talking about on a
locked door and had it open in under half a minute. Later I tried it with a
slightly modified keyblank and pliers and could do it just as easy as he
did. They are JUNK. If you got this crap on your door you are begging for a
I started thru almost exactly the same experience today. Friday the
13th, of course. Tumbler on garage door locked up, couldn't close
I managed to remove lock components w/o locksmith. There's a
release point on the outside knob assy. But the tumbler was
still frozen and unfixable (sealed unit).
Called Kwikset. "Ahrum" told me that the life warranty applies only
to stuff purchased after 2001 and higher-end models. They're
supposed to send me a tumbler 'tho my unit was lots older.
You must have got their nicest CSR: I had to piss/moan just to
get FedEx instead of USPS (coulda took 2 weeks). Shiver to think
what'd happen if I hadda locksmith bill.
So, Kwikset appears responsive, but I wouldn't necessarily count
on the royal treatment given Mr. Bob.
"Life is nothing but a competition to be the criminal rather
than the victim."
- Bertrand Russell
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