Fuzzy Math

so your refusal to leave a message is somehow the manager and supervisors fault for why they didn't handle the complaint expeditiously?

What? He only got the left half of the parenthesis in the wrong place. He got all the other keystrokes and their positions right. That's at least a 'B' in today's public schools, isn't it?

At least they were trying to be helpful. Sheesh! Some people! ;-)

You are right. And, that explains a lot.

Christopher A. Young Learn more about Jesus

I'm not sure what the problem is here. This is the same math that Nobama's been using for the last 3+ years.

LOL....

Probably. Unfortunately, it's an F in real life.

nb

Your welcome.

Jeff

I admire your position. Mine is that a human being should record the particulars at the first hint of trouble. Equivocating, putting me off, or shrugging off the issue to someone that's not there is, again in my view, unacceptable.

Agreed it wasn't her fault, and I was not unpleasant to her. She was only doing what she was told. It's the bosses' fault for not having an acceptable (to me) complaint procedure in place.

If I wanted to have a conversation with a machine, I'd have a chat with my refrigerator.

I've always known I'm one in a million...

Yep. Could happen.

I wasn't indignant to the 'phone person.

Sorry. He gave me an itemized list, reproduced below:

• Clean - 0.00
• Less 40% - -8.00
• Tax - .36
• Service Charge - .00
• Total - 0.36
• Items cleaned at customer's risk - No Charge

I *DID* mention that he strongly suggested a ScotchGuard application. When I demurred, he fell back to a "less expensive but equivalent" Brand X poltice.

Good idea. Standby...

Hmm. My evaluation shows my posts to be the exemplars of clear, cogent, and convincing facts.

'Course I could be wrong...

Of course. Do you have a differing take?

My apologies. I was complaining about the total and thought that would be sufficient to illuminate my ire. I didn't realize that you - and perhaps others - wanted a detailed tabulation inasmuch as I couldn't see how that would contribute to the conversation.

Nevertheless, to ease your confusion, to recap:

• Cleaning - 0 [5 each]
• Less 40% - -8
• Tax - .96
• Service Charge -
• Cleaning at full customer risk - No Charge
• Total - 0.36

Yet further down in your response you state/admit that it wasn't her fault...she was only doing her job.

You had every opportunity to leave your message with the powers that be, yet instead you chose to get "indignant" and post your complaint here.

I wonder how many companies have someone sitting around waiting for your call.

Yet here you are having a conversation with a machine.

You weren't indignant *with* the phone person.

Do you see how much that information changes the entire conversation? Your OP makes no sense without it, which is why you've received so much flack.

Once again, go back an read your OP. No where did you mention anything related to what made up the $200.36 estimate.

As far as what you claim is in your OP, you are.

Right. It wasn't her fault and I didn't fault her. Somebody higher in the food chain told her to do what she did.

Yep.

Good question. For those that want my business, all of them.

Excellent observation.

You have punctured a gaping hole in my "amateur wordsmith" belief. You are a rascal.

Er, no, I don't.

Right. I still don't see how a detailed estimate changes anything, except, of course, for pedantic fuddy-duddies who somehow can't accept my claim of bait-and-switch.

I left out compelling and comprehensive. Does that change your view? And it's "...your claim..."

Of course I could be wrong about that, too.

Sorry for the confusion. In most mathematical computations, multiplication and division have a higher precedence than addition or subtraction. A computer program, or a mathematician, would parse my statement as:

of course, since you didn't leave a message, they couldn't possibly call back to compliment you on your math skills

Yep. You wanted some action taken but refused to do your part to initiate it. Did you expect a person unavailable at the time to suddently _become_ miraculously there?

Harry K

Yeah, I understand that. What I don't understand is your original one... $75 + $75 - 0.40 x ($150) = $200.36 How does that wind up at $200.36 with or without tax?

You're correct. 'Course, being abnormal, I don't care whether anyone compliments me on my math skills.

Er, no. I expected someone to TAKE the complaint, that's all. I'm not sure that hope counted as "action."

You're welcome.

I (almost) always admit when I make a mistake.

Ah, yes, I DID leave out some other stuff that influenced the total. I've since corrected that omission but I apologize for the confusion.

nor, apparently, if they get to hear your complaints