You could ask the same thing about drug trials when drug companies test new
drugs. Consumer Reports explains that their survey subjects are their
subscribers. Once you know that it doesn't matter that they are not a
perfect reflection of the population.
Don't need to pick up a book - I've taken statistical courses and have
the diploma to prove it.
CU screens automatically when the number of respondents are below the
required sample size. In this case they will put "Insufficient data" in
the compa fields.
What do you mean when you say the sample group is biased? Are you
implying that CU subscribers automatically prefer one brand of car,
appliance, hotel, etc. over another, or that they are biased towards
filling out surveys?
Sorry for the delay in repling..I do not read this nes group very
What I mean is that in my opinion the fact that CR limits its survey
to subscribers induicates that the population they are polling is NOT
representative of the general population....
This is not to say that they are biased towards one brand of
anything...BUT they (again in my opinion) tend to look at and evaluate
items in a different way then most people would..
The little old lady down the street may evaluate a product completely
different then the young kid up the street and if you limit the
polled population to a group of people who just happen to subscribe to
one magazine, or by age or sex, etc I think the results will be
questionable.. If CR polled only subscribers of Popular Science or
another magazine...would the results mean the same thing?...
Just my opinion...
This is the best part of one of the critcal reviews:
" A study on American Honda owners found that most cleaned their garage
floors on a regular basis...they appeared to be meticulous about
maintenance. Could that affect reliability? (Courtesy Bob Meyer, who
says the article is available under 8/27/97 at the Detroit News). "
....grasping at straws here...
The funny thing is that if CR produced subscribers with prejudice when
filling out reliability surverys, how do the critics explain the fact that
the PTCruiser from CHrysler is reported to be very reliable when most other
Chyrsler cars are not. Same thing about Toyota.... Consumer Reports
indicates most of their models are the most reliable cars on the road but a
couple suck. Their critics can't explain that.
The problem with any survey that requires people to answer is the people
themselves. In a month's time, we are given the opportunity to fill out a
survey at the restaurant, the doctor's office, my wife just got one
yesterday for the ambulance ride she took last week. When things go well,
we tend to ignore them, but when we have a problem, we jump on the
opportunity. Right there, you have a stastical abnormality.
Keep in mind, every brand I buy is good and reliable because my judgment is
better than anyone else's, but all of you that choose other brands got the
bad stuff. Given that statement, I'm not about to admit I bought a second
rate product, right?
Every brand makes an occasional lemon and when they do, we hear about it
loudly. Just look at the postings here that scream "my Brand X appliance is
a piece of crap" and it is the same one that thousands of satisfied
customers never mention. It happens.
When you've put out $700+ for the refrigerator,
and its a piece of crap, and you can't get any satisfaction.....
They don't want to repair or replace "that piece of crap"
because it would represent a loss for that sales transaction.
....and that might affect this quarters bottom line.
Try to track down who makes a Magic Chef refrigerator.....
( they won't even admit to it )
Sure they do.
The Home Appliances segment represented 94.4 percent of consolidated net
sales in 2004.
The Home Appliances segment manufactures, sells and services laundry
products, dishwashers, refrigerators, cooking appliances and floor care
products. These products are sold primarily to major national retailers
and independent retail dealers in North America and targeted
international markets. These products are sold primarily under the
Maytag, Amana, Hoover, Jenn-Air and Magic Chef brand names. Maytag also
licenses certain home appliance brands in markets outside the United
States. The Company has increased its emphasis on its in-home service
business, which services major appliances manufactured by the Company
and by other manufacturers. The segment also services floor care
products manufactured by Maytag.
While under warranty my washer blew a "circuit board" and would not
spin, etc. They fixed it. The repairman later stated to me that the
dryer door was mounted at the factory and could not be changed to
swing the opposite direction (hinged on other side). Little did he
know I had already changed the door. The mounts were there, they just
needed to be moved to the other side.
"My doctor says I have a malformed public-duty gland
and a natural deficiency in moral fiber, and that I am therefore
excused from saving Universes."
I bought a Maytag top load washer about ten years ago (non neptune
design). I did so after having a Whirlpool crap out completely
(transmission) after four years. I was sold on the design difference
in the transmissions. Back then all the other washer brands looked
exactly the same when you turned them over. Maytag was clearly
different and the stoutness of the design sold me. In that ten year
period, I've had one problem. Guess what, that top door
plunger/switch hangs up. I can live with/repair that to get a
reasonable life out of a washer. It may be an indication that an
engineer made a mistake on that component but it does not change the
fact it is a better designed washer overall.
I also have a Neptune drier, four years old and it has been a dream.
I have it on good authority that Maytag tested the little plastic thingy
that activates the door-closed switch. They opened and closed the door over
100,000 times, measuring the wear and deformation of the thingy every 1,000
openings. They subjected the thingy to extremes in temperature, vibration,
gases, sunlight, and the chemicals normally found in the washing environment
(soap, bleach, etc.).
You evidently have a cat that gnaws on thingys. They did not.
I remember having a old whirlpool washer and the thingy broke but the thingy
back then stopped the washer when you opened the lid and wasn't required to
keep the washer going so no one cared back then if the thingy broke. I
replaced it with a screw head.
Yeah, this really pisses me off, like the integrated plastic
refrigerator shelf support that is so prone to failure that they
introduce a repair kit and then charge stupid amout of money for it! As
far as I am concerned this is really a design defect that they should
fix for free.
We have good and bad experiences but unfortunately for Maytag it takes
many more than 1 good to cancel a bad.
Our Neptune washer and drier have been awsome after the mold issue was
fixed in the first 6 months. Unfortunately it took a chance discussion
with a service tech to be informed about this upgrade. Maytag weren't
exactly forthcoming. 6 year on and 5+ loads per week they are still
Now the side by side refrigerator. That's a heap of crap.
Buckled liner, 8 weeks to replace under warranty. Water dispenser
mysteriously turning itself on, new control board.
Water dispenser mysteriously turning itself on again, yes another new
control board. I bitched enough about this second failure that they
reimbursed me for both control boards.
Cheap plastic crisper drawer support breaking, $15+S&H for a stupid
little piece of replacement plastic.
Coolong failure in refrigerator, adaptive defrost control board
Dishwasher (6yrs) has been OK.
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