Customer Service Rant!

Warren Ezra · 2004-01-13T05:16:43+00:00

What the hell happened to it?I'm a first-time homeowner and have started having problems around thehouse that I'm not sure how to fix. I assumed I could call someone tocome out and fix at least some of them. Wrong!I'm sure many of you read this in my previous post, but I called atleast a half-dozen pool service people before I finally had one eventake the time to return my call. This guy comes out the day beforeour scheduled appointment when I'm not at home and now, mysteriously,my pool is all jacked up and I still can't get someone out to fix it!Three weeks and the only way I can filter my f*cking pool is byrunning the spa! Since then, I've called two more people. One stoodme up on Saturday that I haven't heard from and another one today I'mstill waiting on for a call back. I'm not holding my breath.I purchased a gas vented log set at Lowe's for almost 200 bucks onlyto get home and find out that it must be "professionally installed".This time I tried a website that boasted I would get several quotesfor the service requested. I posted exactly what I needed and havehad twelve plumbers review it without a single response. I did getseveral brochures, however, in case I had other problems they wouldn'trespond to.Screw it, except for the chimney cleaning, I'll do the fireplacemyself. Neither chimney sweep in my area has returned my call.I realize many businesses are busy and probably can't service myrequests, but for God's sake, at least provide me the courtesy of acall back to tell me you can't do it right now and possibly recommendsomeone who can.I'm done.WEZ

Jan 13, 2004 20 Replies

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Jeff Wisnia 22 years ago

Service? Wot Service? That's the kid of "service" a farmer takes his cows to a bull for...

Just my .02,

Jeff

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Customer Service Rant!

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