The Expo Design Center in Naples, FL was the prime contractor and they also ignore my complaints. No exaggeration ... dozens of phone calls ... I now have a case number and all of that, but nothing ever happens. When I give my case number, the reps often say ... "Oh my, this is really very strange and must be due to some kind of error."
I'd suggest that folks avoid Expo Design Centers and The Closet Factories.
I now shop at Lowe's and will never, ever, visit a Home Depot (The owner of the Expo Design Centers).
The installation was in December 2005, by the way, and that's a long time ago ... soon they will tell me it is beyond the warranty.