That's their problem, they don't care much for "shoppers". Yet all
these shoppers continue to keep HD and Lowes in business. Apparently
us "shoppers" have a little more money than the hardware stores
Maybe, but if they continue to ignore the regular 9-5 or 9-6 (or 8-6 in
some cases) workers, you may end up buying everything from the borg.
I ALWAYS go to HD. There's a true value about 1/2 mile further down
the road, but I find their prices high, they don't have nearly as much
stuff, and they don't have any more knowledgable people on their floor
then HD. AND their hours suck. The one by me isn't even open on
Hell, HD was open new year's day from 8-5.
email@example.com (louie) writes:
| Unfortunately, for me and probably many others who continue to feed
| stores like HD, the only saving grace of these stores are the hours. I
| can go in there after work hours and get what I need for that evening
| or weekend project. Many local hardware stores have closed by the time
| I can get there.
Another feature of home centers is that they are actually willing to sell
to us. We had a local place (open only to 5 of course) that had a pretty
good selection of plumbing, electrical, and some general building supplies.
The prices weren't great, but it was local business. They had a change of
management and became "trades only." I went in one day to get a faucet stem
and was told that I needed to be accompanied by a licensed plumber with an
account. Now some years later I hear they have reconsidered and are willing
to deal with the general public for some (non-professional?) items, but I
just don't have the urge to beg them to take my money...
Oh, I can see the stores point of view- the non-pro customers, if they are a
small portion of the total business, can be a royal pain in the ass. They
need a lot more hand-holding, and generate a lot more returns. Pros come in
with a list, know exactly what they need, and if they screw up and buy the
wrong thing, don't cry about the restocking charges. If there are big-boxes
in town that cater to the amatuers, dealing with civilians just may not be
worth the hassle.
On Sat, 07 Jan 2006 02:53:59 +0000, ameijers wrote:
Sure, and that's their perogative. OTOH, several "trades" stores I've
gone to seem to rather like the homeowners business (money is money). I
go in with a list and a wad of cash (and try not to be a PITA). I have a
suspicion that these cash deals are, umm, off the books. ;-)
Chuckle- BTDT. I grew up in the business, and can still sort of look and act
like a tradesman, as long as they can't see I didn't drive up in a beat up
pickup truck, and they don't mind that I don't have a illegible PO on a
clipboard to present. When I need something weird (aka, not available at
big-box) bad enough to take off work and find a day-shift-ony 'trade-only'
store, I try real hard to have the brand and part number, or the old one, or
a sample, or whatever, to match. When they offer to scribble out a receipt,
I just tell them that I'm not getting reimbursed, and they don't insist.
Their accounting is their problem.
After years of driving trucks out of supply house with 10k worth of
material, and just signing for it, it sure was a rude shock to have to start
actually paying cash money for supplies..... :^(
We were lucky at the time we redid our 2.5 bathrooms as the clerk
worked as a civil servant for the Dept of Navy and moonlighted at HD.
Has was a plumber and had endless energy that showed when he ran up
the ladder to retrieve something stored overhead.
When I was 17-18 (20 yrs ago) I worked at a radioshack for a couple of
years. The 5pm-9 guy I worked with just started his own business and
moonlighted at RS. He was an engineer, decent people skills, and very
smart. I was a computer geek (WAS??) and we both made $10+ an hour
(commission). Not bad for 1985 (about $17.75 in today's $$$).
We had people come into our store just because we knew what the hell we
were talking about, and we offered service. The soccer mom who's
cordless phone went bad came in because we would solder the leads on
for free for her. If we had time we'd build stuff for people all the
time. The engineer would design some circuits for people, I would
create a wiring diagram for people who had no clue how to hook up their
cable box, VCR, and 3 TV. I even wrote a BASIC program for a lawyer
who wanted to make a word search puzzle for his kid.
And we didn't close at 5.
Yeah, but that was back then. In today's litigious society you'll get
sued in a split second for anything when things go bad, even though you
meant well and your intentions were to do the person a favor and help
them out. I doubt that Radio Shack would want their employees doing
these "outside of their normal policy" services today as they'd be
worried about the consequences if ever that BASIC program accidentally
erased the contents of the lawyer's hard drive (as unlikely as that
is), or if the electrical circuits that you built accidentally
electrocuted somebody or started a fire.
Unfortunately, it seems that today you should only do what you are told
/ authorized to do. If you try to be helpful and go outside of those
boundaries and things go bad, you'll get SLAMMED. Pull somebody out of
a flaming car wreck and you'll get sued if you accidentally got them
paralyzed in the process.
Too many hungry lawyers out there.
In the beginning, that's what they did. But then they found that they could
survive without the expertise and save money on wages. Unfortunately, many
of their competitors are moving in that direction, also, in order to
compete. Companies like Sears, who used to pay a wage that could support a
family, now use the excuse that they "need to be competitive" as a reason to
cut wages and benefits. All this would be ok but I don't understand why my
gasoline, gas, electric, loan interest, etc., etc. costs keep going up if
all of these companies are cutting costs to "remain competitive". Why can't
I tell the gasoline stations and utilities that "I'm sorry but you won't be
able to raise your prices because my wages have not gone up". (please
I had the same problem waiting for someone to help me try on shoes at
Walmart :o) Pleading? I would go somewhere that I don't need to plead
to be waited on.
They say you get what you pay for. The box stores have replaced an
awful lot of nice small businesses, where you could get free advice with
your purchase. I know of one old hardware store that has almost
everything and staff who know how to use the products they sell. Most
knowledgeable folks with special skill use their skill to make maximum
income - why would they want to work at the box store they can't compete
with? You gonna do your banking at the Walmart bank?
It must be a store specific thing. In our area, our local Lowes has a
very informed and helpful flooring in general and tile in specific
crew managing that department while just across the street, the same
department in HD has brainless idiots. Must be the reason why I
always see a crowd at the Lowes Flooring Department buying and hardly
anyone at the same department at HD. Which shows that it does get all
sorted out in the long run, ie, our local Lowes gets all the flooring
business just because of that and the unknowing that do wonder into
HD's flooring department will soon or later be doing all their
business at Lowes.
Ref: Lowes and HD located at Exit 7, I-81, Bristol Virginia.
I remember when home shithole first started how they were supposd to
have people who had actually worked in the trades manning the
aisles...now we know if a tradesman goes to home depot...unless is old
or disabled...then he or she is worthless or lazy anyway.
Ive actually seen a home depot employee go off on a couple of customers
one time, I think he was drunk or something cause he was
cursing...talking about asshole customers....I got another HD employee
who then ran and got a manager or some supervisory person and they
removed that boy from the floor.
I help people quite a bit when in HD or lowes, especially older
folks...makes me feel good to actually be able to help someone even
though it is taking up my time and Im not getting paid to do it like
the HD/lowes employees.
I give correct accurate information too...
Anyhow...what you are descibing is not limited to HD/Lowes....its an
infection that is rapidly spreading across america.....its called fat
lazy and ignorant american worker syndrome.
true....a couple of years ago at a local large electronics store, I was
looking at a Notebook PC. I know computers but this particular PC had
a connector (or buss) that I didn't recognize. I asked an employee who
looked at the label and began reading it to me....I almost exploded with
laughter but let him finish reading. I then asked him to go find
someone knowledgeable who could help me because I didn't need help
reading. The department manager came over and apologized, got my
question and proceded to read the label a 2nd time to me. This time, I
asked him if he could get the manual for me on this display model,
looked up the answer I needed and made sure the Manager and the employee
knew the answer for the next poor soul who asked.
Why should they care?
You're buying the stuff anyway.
And while most people WANT expertise, the available evidence
shows that given the choice between paying $9.00 for a widget
from someone who knows something about it, and $8.00 for the
same widget from someone who doesn't, most people choose the
latter, and then bitch about it.
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