Have had a Ridgid 18V cordless combo kit for just under 3 years. Charger
made nasty noise on startup. Batteries won't hold charge any more. Had to
get it in for repair under the old 3yr warranty period (got porked on the
I call the nearest authorized center, 125 Tools Inc., in NH. They tell me
I have to send the entire kit back so they can see if it's just bum
batteries, bum charger or a particular tool that caused the problem. I'm
thinking the turn around could be weeks. He says as long as they have the
parts there it won't be a long wait.
I send it all out FedEx on Monday. Only 1 day FedEx Ground. 4 days later
on Friday, the same frikkin' week, UPS comes up the driveway while I'm
roofing. I'm thinking this can't be. Service Center is just returning it.
I get 3 new batteries, a new charger and a switch put in something.
Invoice shows $441 billed to Ridgid with no charge to me. Yea I know, a
new kit is $449!
I have some bitterness with Ridgid about purchasing my kit 6 mos before
they sweetened things to the lifetime warranty and they refused to up it
when I contacted them. Even have all my original paperwork & receipt.
Said I had to send some special form in within 90 days of when they
sweetened things to be grandfathered. I had no idea of this warranty bump
or special form. Specifically asked them how were current owners suppose
to be aware of this. Reply: the 90day/form schpeel they had just given me
like my retention was zero or something.
Anyway, 125 Tools Inc, in Plaistow New Hampshire is kick ass.