Lawn Mower Safety Lock

I have a Craftsman rear wheel, self propelled mower. It works great going forward, but doesn't always cooperate when I pull back. It's supposed to only require a slight move forward, after disengaging the self propel feature. Sometimes mine does, most times it doesn't. Mine even locks if I walk several steps forward when NOT using the self propel feature. Yes, I hate it. Any ideas how to get rid of this awful lock feature?
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Packmate

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