We purchased a Sunsetter motorized awning in 2010 and had it installed by a contractor but since last year it is sagging on one side

This sounds like the lateral side arms need to be adjusted. It is pretty much a part of the normal height adjustments procedure except you'd do it on one arm only. Unless you see the fabric rolling on and off the roller bar <strong>very</strong> unevenly, the level of the front bar would depend only on the adjustment of the side arm brackets (see SunSetter' illustration attached below).

This is a job that has to be done with a helper.

• Fully open the awning, then unplug the power cord.

• If you  don't want to adjust the height in general, only the sagging side, you would only need to adjust that side's arm bracket.

• Clamp a bubble level to the front bar

• Have the helper lift the sagging end of the front bar a couple of inches higher than its level height.

• There are three Allen cap bolts (6mm Allen) on the side of the arm clamp. Loosen them 1/2 turn - do not remove them.

• There are two recessed set screws on the arm bracket. To raise the arm you need to loosen (counterclockwise) the screw closest to the square bar with a 6mm Allen wrench, then tighten (clockwise) the one that's furthest away from the square bar. Loosen first, tighten next. 1/2 turn in each direction.

• You don't have to go too far, so have the helper let go of the front bar after each 1/2 turn and check the level.

• Once the front bar is level, tighten the set screw closest to the square bar all the way in to secure it.

• Tighten the three Allen cap bolts on the side of the arm clamp.

The fabric is probably going to sag a bit so you may need to adjust the Open setting.

Cheers!

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Posted 3 years ago by homeowners in Exterior

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