Judging from the two photographs, that particular work is indeed
substandard and would not live up to the standard of quality expected
for your stated price.
Was a contract involved?
Even if not, don't go off half cocked ... document the entire
installation with photographs of every single instance where you do not
feel you received fair value.
Send them, along with a letter to the contractor, by registered mail,
cc'ing your attorney (even you don't yet have one), outlining, and
requesting a meeting onsite to discuss what you perceive as problem areas.
Regarding the price you paid ... there are damn few, even here, who are
qualified to make a judgement in that regard, particularly based on a
couple of photographs ... opinions don't count, so don't take them into
I can guarantee that most do not have a clue as to what a "custom
kitchen" costs, on average, these days. The price you stated is on the
low end of a "Tier 1" custom job in most areas of the country.
To assist you with whether you deserve some peace of mind for what you
paid, use the link below, inputting the specifications of what you
actually got in all the different categories:
As a home builder, and cabinetmaker with quite a few kitchens under his
belt, I can assure you that the results of that particular calculator
will be in line with most areas of the US, and will give you an
_accurate_ estimation of what your kitchen should have cost you.
This exercise will also be of benefit to your legal adviser should you
eventually require one.
Let us know how it goes ...
The results is an average price for cabinets and countertops, installed and
finished. It would certainly go higher with high priced material.
Note that the calculated price also would normally EXCLUDE things like
demolition, electrical, plumbing, venting, engineering (wall removal, etc),
and specialty items, lighting, factory pullouts, lazy susans, etc.
For reference, the last few years the average kitchen remodel in the US has
been estimated at $35K, and that is no where near Tier 1 specs, IME.
Not all cabinet jobs are created equal, and unless you've personally
experienced a top quality, custom, shop built, kitchen cabinet job, you
really can't appreciate the difference between one and _any_ factory made
Wretched looking holes in that second pic and looks like the oak hasn't
seen any paste filler before the finish step. Cabinetmakers are supposed
to "finish" the wood - and this was stained handyman style without
filling the pores.
I don't see anything that here that's a step up from the cheapest Home
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