I have a problem with my MotoG phone constantly dropping the home wi-fi connection, and mostly not telling me. I have an app (WiFiReconnect), but I'm still not reliably receiving WhatsApp messages unless I disconnect and reconnect the wi-fi. Everything works reliably on other networks, but not at home. I can't imagine Motorola, Virgin, or Three offering any meaningful advice, so has anyone on here had similar problems? TIA
About the only thing I can come up with is interference at your place, but as to why its not picked up andan alert generated, KI'd have no idea, as mostly you tend to get an error when it tries to send data. Brian
You don't give any information about the nature of your home wifi network, but candidates would be defective router, local interference or low signal. It could also be a peculairity of your particular router (although I have only seen issues with certain chipsets and Apple ip*d).
My MotoG can't see my home network in parts of my very thick walled house. But it always reconnects whenever a signal is available.
You seem to be describing something different where the device still thinks it is connected on Wifi but no data is able to flow.
Have you tried moving from room to room with the wi-fi connections screen active to see whose signals appear, connect and disconnect? It can be surprising how strong and yet highly local a signal can be. There's a sweet spot more than 100m up my hill where I can connect to my home wi-fi and likewise there are different unsecured signals - usually with bland names like BT Home Hub - which my phone suddenly decides to latch onto just because they are there. You may have to tell your phone to unlearn those connections. Cheapie MotoE in my case.
Nick
In message , stuart noble writes
It's the randomness of wifi.
Not directly with a moto G, but I did a few years back have problems with my phone randomly dropping the wifi connection at home.
I solved the problem by getting a new Wifi AP
Depending on how important the WhatsApp message are, and your own home requirements/configuration, simply don't connect the phone to your home wifi?
2p.
Assuming you have a VM Superhub. This router is recognised as being nasty for many reasons and would be my first guess as to the problem. I use the superhub in modem mode with an alternative wireless router.
Obviously this extra router solution costs money so it may worth testing the phone on someone else's wifi first.
If MotoG has the Android operating system then download "WiFi Analyser" from the google app store. It will give a lot of information about your WiFi signal. You will probably find that your wifi is transmitting on the same or adjacent channel to one of your neighbours so the signals will interfere which will be greater in some parts of the house than others. Although your phone may stay connected it will be unable to download where the interference is greatest. Wifi Analyser will suggest a better channel and you then need to go into the configure section of your router and alter the channel that your router is transmitting WiFi on.
Alan Alan
Ah, now this would be a no brainer, as I have a spare router kicking around somewhere. I get no problems on my son's Sky wi-fi, so I guess the finger points to Virgin. The phone is invariably no more than 6 feet away from the router, so I don't think it's a Wi-Fi signal problem. The Three signal is virtually non-existent so Wi-Fi is essential for using the phone at home. Thanks to everyone for their comments
Thanks Alan. The VM router is on auto, so presumably it selects the best channel, but I will get the app anyway
Our Superhub was an unavoidable replacement for a dodgy cable modem/router. Straight into modem mode.
I did once try 5GHz on the Superhub (our current wifi supports 2.8GHz and 5GHz but isn't good at switching between them). It was dreadful even with what looked like a decent signal strength.
One thing possibly worth noting is that the MotoG won't reliably connect to a WiFi network that is set on one of the UK only extra channels at the top of the spectrum.
Never had a problem connecting to any network but, at home, it won't stay connected, and the phone doesn't acknowledge that there is no wi-fi. You only know when you can't send a text and you then realise that you haven't been receiving them either.
Early indications are that the old TP Link router is a BIG improvement in terms of speed but, because only one port on the Super Hub is accessible from the PC, I can't configure it. Still, it works with the phones, so I'm happy with that. We shall see whether it retains the wi-fi connection in the long term. More cables for Her Indoors to hoover, but what the hell.
Don't rely on the auto setting. I don't know about the latest ones but older routers only auto configured the WiFi channel after it had been reset. The other problem is that they only measure the WiFi strength close to them and have no knowledge of the interference on the channel at other places in the house eg near to the neightbour's router.
Alan
The idea is that one port from the Superhub should go into the TP Link router and all existing connections should then go into the TP Link router instead of the Superhub. This assumes the TP-Link is a cable router (not just an ADSL router)
Even if the TP-Link router is an ADSL router you may be able to turn of just the wireless part of the superhub and configure the TP-Link as a wireless AP in bridge mode.
Yes, it's TP-LINK TL-WR841N 300Mbps Wireless N Cable Router
The benefit with the above presumably being that I can configure the TP Link on the PC. Since it works just fine I'm tempted to leave well alone :-)
Many thanks for the advice
HomeOwnersHub website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.