Motor sparking accompanied by electrical burning smell and something rattling. Broken brush?
I have removed the motor and it seems to be a sealed unit, or at least not amenable to disassembly. Can anyone offer a solution? Source for new/reconditioned motor?
- thanks in advance -
Miele are supposed to be a top brand/manufacturer do they not supply spares? Or an in home service division? If it was a Dyson I think the fixed fee =A365 service charge covers replacement motor.
I'm getting conflicting advice from Miele. The Spares Dept says it's a brushless motor and a replacement motor costs £146 plus VAT; however their "Pearl Service" (as shown on the website) will repair anything that's wrong with it for £69.50. The "Customer Service" bod, on the other hand, said it needed to be looked at (for a £60 estimate charge) and, if it turned out to be a faulty motor, would be declared "uneconomical for repair".
I'd be tempted to hold them to what they say on the website:
No where does it state there are any extra costs for any parts.
Well with a motor costing =A3146 + VAT it's not economical *for them* at= the Pearl Service level of =A369.50 inc VAT. How much is a new cleaner?
I'm not convinced that cleaner servicing is in home, read the para above= "Service Pricing". Looks to me like they take it away to repair. It's certainly not very clear what they are actually offering.
If memory serves, I think Andy H described a very similar service from Miele - they collect, fix and return for a set price regardless of what needs doing.
Applies to vacuum cleaners less than ten years old, which I'm pretty sure mine is but it will take me some time to verify that. The year code stamped on various plastic components is "52", whatever that stands for.
Indeed.
Something comparable...about £200.
I believe they send you a box to send it away in and then it comes back repaired with a 12-month guarantee.
Certainly used to be the case - I don't remember any exceptions for motors (or anything else).
This could have changed however, I've not used them..
Darren
He obviously hadn't signed the agreement not to mention breakdowns to Miele appliances.
Sadly, as I found out today, this does not include replacing the motor (if required).
Are you sure? Our vac had the red light stuck on earlier this year and they fixed it, and provided a box and carriage each way, for the standard £69. The list of parts and prices they'd used topped £120 but of course they were retail prices, not the cost to them.
Wasn't on the Cutty Sark was it?
No idea.
But web search (esp. in Swedish) and you'll find issues with Miele vacuums catching fire when left in standby mode. This would make me wary of the brand in general.
Andy Dingley coughed up some electrons that declared:
That's well out of form for them (without in any way saying the report is untrue).
I've been pleased with my Miele vacuum, but then it's not left in "standby" (I assume that means "on" but set to 0 RPM???)
Cheers
Tim
I've had confirmation by email that a replacement motor is not included in the £69 "Pearl" service.
Maybe they just fix the old motor?
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