Machine Mart - small claim

[JonT]

I've just asked them about it. Let's see how long the post lasts.

FWIW I won't be using them again, and this is coming from someone who will buy tools with only slimmest justification.

[Tim Watts]

On Thursday 15 August 2013 13:27 JonT wrote in uk.d-i-y:

Less than 15 minutes I would guess...

I cannot see your post.

However, you could "like" mine:

(top post - HTF do you get a link for a single post??)

[Tim Watts]

On Thursday 15 August 2013 13:27 JonT wrote in uk.d-i-y:

Just posted a very carefully worded question:

"Can you comment on why Machine Mart would allegedly issue a £38 time limited credit note rather than a cash refund against a complaint of a faulty product? And then spend an alleged £380 defending that action?

"

14:48

[Tim Watts]

On Thursday 15 August 2013 14:51 Tim Watts wrote in uk.d-i-y:

Gone by 14:52

So they are basically getting someone to sit on the FB page? Must be costing them...

Fools...

[Dave Baker]

Good fun pissing with them though isn't it :)

I suspect Mr Carnell is desperately hoping none of this will come to the attention of the MD or the board who will no doubt take a fairly dim view of it if they have any business sense at all.

[Rick Hughes]

be interested in any response to that

[Mark]

all we need now is the CEO name and email address

i have also sent an email to mr S Carnell

-

[GB]

The Managing Director is Mr Kenneth Albert Stephenson Machine Mart

211 Lower Parliament Street Nottingham NG1 1GN

I thought of writing, pointing out that Mr Carnell is costing him money, but I wouldn't want to be responsible for possible repercussions. YMMV

[Dave Liquorice]

I doubt it will get one. I respond to personal abuse by just discarding what ever else came with it. Pity, it started off quite well.

[Grimly Curmudgeon]

Hah. Bring it on. I have some especially salty language saved especially for that type of slug.

[Grimly Curmudgeon]

I'm keeping my fingers crossed Northern Tool don't do the dirty on anyone who posts here, else I'd be shit out of luck.

[Grimly Curmudgeon]

Shared on my stream. Also, the 'recommend' box on MM's FB page gives the opportunity to splash it over other pages as friends see it on yours. With a comment, of course :)

[The Medway Handyman]

+1

[Andy Burns]

I can recommend this eBay seller instead of Machine Mart

The plastic hose does have a bit of a mind of its own though, I've seen several people recommend a decent rubber replacement from qwashers

[The Other Mike]

Names of directors

Mr Kenneth Albert Stephenson (born 69 years ago) Director, Management Consultant

12 Sep 1996 ? Present (16 years, 11 months, 3 days) Ms Jacqueline Williams (born 48 years ago) Company Secretary 01 Sep 1997 ? Present (15 years, 11 months, 14 days)

Miss Tracey Clarke (born 49 years ago) Director, Director

24 Mar 2011 ? Present (2 years, 4 months, 22 days)

Mr John Alan Clarke (born 70 years ago) Director, Director

24 Mar 2011 ? Present (2 years, 4 months, 22 days)

Mrs Sandra Elaine Clarke (born 70 years ago) Director, Director

24 Mar 2011 ? Present (2 years, 4 months, 22 days)

[Andrew May]

Interesting. Three Clarkes on the board. Wonder if they have anything to do with the Clarke tools that they sell?

[charles]

I think that 40 years ago, they traded as Clarkes

[Rick Hughes]

That would explain why catalogue is full of 'Clarke' brand product

[Dave Liquorice]

Machine Mart came into existance about 30 years ago, presumably still family owned.

It's only a brand name applied mass proudced chinese stuff that you can buy with other brand names applied in other stores. There might be minor differences like colour...

[Dave Plowman (News)]

It also tends to be more expensive than others who brand the same goods. Probably why I've never bought anything from Machine Mart - and after this, likely never will.