Any recommendations on good manufacturers (or ones to avoid) for an acrylic,
backyard spa? I've had bad experiences with a Morgan - they seem to be the
big boy here in Dallas, but with my negative experience with them, I'm
looking for alternatives.
I wanted to get a real redwood spa, but can't seem to find anyone that sells
them here in Dallas.
If you understand how spas are built, you come to realize that the spa maker
designs and molds the shell, builds whatever frame it will have, and then
decides which components from other suppliers they will use. Some builders
design and build a great shell, and then use the cheapest pumps, heaters and
controls they can find. They know that most buyer are buying their first tub, so
"more jets" is a better sales feature than a better quality "pack", or other
less obvious features
Thermospas simply doesn't cut any corners. They cost more than some, but I'd be
willing to bet they have a corner on the market when it comes to people who are
buying their SECOND spa.
My first spa was one I built myself in 1975. It's still in use out in Santa Cruz
California. I'm quite satisfied with my present Thermospa, and when it is time
to replace it, I expect to buy another Thermospa.
On Thu, 18 Dec 2003 23:30:49 GMT, BinaryBillTheSailor@Sea++.com wrote:
Run screaming from ThermoSpas. FWIW, I suspect that they have shills
patrolling chatrooms and newsgroups. I've seen several posts in
around the 'net that read just like their literature.
I have a Park Avenue Elite, purchased in 1997, and I live 30 minutes
from the CT factory.
Thermospas tech support SUCKS and their warranty is useless after
about 2 years. I notice that every time I go to the factory for
parts, which is more often than I'd like, everyone working there seems
to be new. The "Free" delivery only applies to perfect conditions
where they can hand carry the spa to it's location. My "free"
delivery required a crane to lift it onto my deck for a $250 fee.
#1 The sales person, "Jack", gave me this spiel about how a spa was
available at a discount because it was shipped to a dealer and
refused, so it was returned to T-spas. Oddly enough, the inside of
the spa is dated and initialed by factory quality control inspectors
2-3 weeks AFTER the date I bought the spa. I guess they hire
salespeople with ESP.
#1a The spa is delivered 3 1/2 weeks late. Getting info from
Thermospas is like pulling teeth.
#2 When my spa was delivered, the installation team failed to predrill
the cover lifter holes, splitting the top rail. They were too busy
complaining about Thermospas employee working conditions to do the job
right. After about a month, I was FINALLY able to get them to come
out and replace the rail, which required, draining and jacking the spa
out of the case. I pay for city water and was told the cost of water
was "my problem". The service tech also spent 4 hours bashing the
#3 A bulb burned out in my control panel. The tech support department
told me I needed a whole new panel, as the bulbs are soldered in. The
panel would be "free", but since my spa was over a year old, I'd have
to pay for installation. I refused to believe it, because I was
holding the TWIST OUT bulb in my hand as I was talking to them. Three
calls later, I finally reached a knowledgeable person who sent me the
#4 My two speed pump developed a leak. The phone support person told
me to "just pull off the impeller to remove the rest of the pump".
Great! The only problem is the impeller is THREADED, so I ruined the
motor. Thermospas 50% off, warranty "Priority Price", for the motor
was over $300, the Acura Spa Products pump / motor assembly is all
over the 'net for less than that. A local pump shop sold me the
identical motor, and helped me correctly repair the pump, for total of
#5 I needed replacement filters, of which my spa needs two, identical
cartridges. Thermospas "Factory Direct Priority Price"? $80 for the
pair, or $40 each. NAMCO's _retail price_ for the identical Pleatco
filter? $80 for EIGHT of them, or $10 each, to a customer who has
never purchased from them, DELIVERED to my mail box.
If anyone here is an employee of Thermospas, my real name is in the
header. You can verify my service records and see that this is all
Run, run, and run faster!
On Fri, 19 Dec 2003 01:28:42 GMT, B a r r y B u r k e J r .
I live less than 30 minutes from the factory.
I still talk to the same people who were ther when I bought my spa. They seem to
have very little turnover.
They are very forthcoming about what is a standard delivery and what is not. So
are all competitors.
My spa was delivered on time, and the time was within a 4 hour window. I have
always found the telephone support to be excellent.
Now you have revealed yourself to be a complete liar. The twist out bulbs are
about $4 each. I know because I just bought 2 of them for my 2000D panel. I am
not surprised they gave out after over 4 years of 24/7 operation.
I would have to say that your post now has 0% credibility.
On Fri, 19 Dec 2003 03:40:52 GMT, BinaryBillTheSailor@Sea++.com wrote:
That was 1999, I'm sorry I messed up a bulb price. <G> I wasn't
complaining about it going bad, it's a bulb after all. I was
complaining about them telling me THEY would have to change it.
I can care less if you think I'm credible, and I'm happy you're happy.
I think the spa is fine, although overpriced for a "direct" sale.
Thermospas after-sale service stinks. I'm not alone, check these out:
On Fri, 19 Dec 2003 11:54:18 GMT, B a r r y B u r k e J r .
Yeah, sure Barry. So, to support your nonsense and false accusations
that Thermospa hires people to infiltrate usenet, you supply opinions
from websites owned by their competitors!
Now I REALLY believe what you say!!!
On Thu, 18 Dec 2003 23:30:49 GMT, BinaryBillTheSailor@Sea++.com wrote:
You posted this exact cut-n-paste response a few months back. <G>
It's not in Google, as you've got your no-archive flag set. Your
attempted flame responses to my poor customer service experiences with
Thermospas _are_ in Google, quoted in my posts.
Seriously, are you connected with Thermospas?
WTF are you on about? You are responding to a post I made on December 18, 2003.
I haven't cut and pasted anything.
I am not connected with Thermospas except as a satisfied customer. I have paid
them thousands of dollars - they haven't sent me a dime. You are the one who
seems to be somebody's shill. Please explain yourself.
On Fri, 27 Feb 2004 23:45:53 GMT, BinaryBillTheSailor@Sea++.com wrote:
So that's why I remembered it! <G>
It appears to have been re-posted somehow. It showed up this evening
as a new post. The part about you building your own spa back in
California jogged my memory.
Some news queue somewhere around the world must have reposted it.
If someone who so vehemently defended a product posted the exact same
post a few months later, wouldn't you wonder the same thing?
Since it's apparently some sort of server error, I apologize for
bringing it up.
Take a look at Hot Springs. I had one that was built in 1985 and
still going strong when I moved in 2002. The only reason I replaced
it at the new house (with another Hot Springs) was that the vegetation
had grown up and I would have had to cut down several Palm trees to
get it out. That or use a VERY long armed crane.
On Thu, 18 Dec 2003 17:03:32 -0600, "No-Name"
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