Plumber issues ... what would be the best way to handle this

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A few weeks ago I called a plumber to replace the main valve in my apt. Plumber 1 (licensed and contrator for a large plumbing company) installed the wrong stem and caused a leak to the floors below
I had to call Plumber 2 to smash through the tiles and replace the piping backend (weld/solder whatever), at a significant cost to myself.
So far all I have heard is of water damage to cabinets and food stuffs, nothing major YET and its been more than a few days.
I want at MINIMUM a full refund from plumber 1 and I am seriously considering pursuing the company he works for ... for the cost I incurred having to pay for a second plumber to fix the mess at a significant cost.
What would you do?
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anubis wrote:

Hmmm, Wonder why you did not call the plumber 1 to correct the situation and compensate the damage from his insurance?
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at that point I had gotten a call from the HOA that there was a leak downstairs and I couldnt get a hold of plumber #1 in time.
besides I figured since he messed up ... it would be silly to trust him to correct it.
doing the same thing twice/three times and expecting a different result ... is insanity
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That's Alcoholics Anonymous bullshit babble. Contractors have all sorts of insurance and bonds for just such situations. And contrary to public beliefs, they screw up. If he's a decent fellow, he should put you and the insurance company together, and it works like that. If he's not, then you go to plan B.
Steve
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You said he worked for a large plumbing company. You should've called the owner and asked for someone else to come fix the problem. Instead, you dug yourself a hole.
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I would have demanded plumber one fix all damage. If he refused, I would have hired plumber 2 and sued plumber 1.
If you failed to do the first part of that, you might well be out of luck. A judge will take your failure to be bad faith, and rule against you. If nothing else, you had better find out what actually happened, as your explanation doesn't make any sense.
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If plumber #1 fucked up the job, why would you want HIM to fix it??
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GWB wrote:

Hi, Don't you even make mistake? If I were the OP'er, I'd call him back and let him make it right and pay for the damage. Decent trade peole have insurance to cover themselves.
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You don't get it. I wouldn't let plumber #1 back in my house.
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And that is your right; just don't expect to be able to collect damages.
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Why on earth not???
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No, you don't get it. You HAVE to let him have a chance to make it right, or your legal position will be weakened. Now do you "get" it?
Steve
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So if a surgeon messes up you HAVE to let him re-operate on you? WRONG!! In the case of a minor error normally courts like people to try and resolve it. Ex. a landscaper plants a wrong variety of bush. A resonable person would call him up and say "Please replace with XXXX variety as that is what is specified" Most businesses would see their error and make customer happy. If the original plumber was unavailable and proof a call was made is in existence- there is a right and obligation to correct problem. Have the wrong part as evidence and plumber #1 is out his fee and damages to other units as the owners are free to sue the first plumber.

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MY SENTIMENTS EXACTLY
Mind you, plumber #1 is a licensed plumber working as a contractor to a plumbing company we would all know well or at least heard of
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Uh, because that would be the logical thing to do?
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Exactly how is it logical in this case for the plumber to be allowed to fix the damage? What's under discussion is a major leak that caused water damage to OTHER APARTMENTS BELOW, including kitchen cabinets. That isn't something the plumber has any expertise in fixing. And why should the owner of the damaged apartment that had nothing to do with the plumber have to allow him to fix their ceiling, cabinets, whatever. This is ridiculous.
Sure, if the plumber did a job and it's later determined there is a minor leak, a drip, something not fastened, etc, then yes, a court would expect that you should give him a reasonable chance to correct it. But that isn't what's going on here.
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On Mon, 10 Sep 2007 23:24:42 -0500, GWB wrote:

The difference between a professional and amateur in any field is how they respond when things go wrong. A pro will make good on the work; an amateur will play games and walk away.
Unfortunately it is hard to differentiate between the two until a problem arises.
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If I had my own house I would have taken this course of action. But livign in a condo with others below you leaves little room for negotiations.
trust me if you get a call from the HOA that theres a leak downstairs and they are cutting off the townhouse water WITH TTHE UNDERSTANDING THAT YOU WILL BE RESOLVING THIS IN A TIMELY MANNER
you find your options limited besides I was hesitant calling plumber 1 who messed this up by installing the wrong stem
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anubis wrote:

You keep referring to plumber # 1 but is he the only plumber at that company.
When we have a service tech who for what ever reason has pissed off a customer we send out another tech to see what has pissed off the customer and why.
When you say he used the wrong stem, who told you it was the stem, plumber # 2?
Like some of the other posters, the company does have insurance and they would have covered the cost and most likely see if their plumber needs to be working for them.
--
Moe Jones
HVAC Service Technician
  Click to see the full signature.
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Re Plumber issues ... what would be the best way to handle this:

I would write a letter to the company that sent Plumber #1 **explaining and documenting the incident** and asking for reimbursement for all costs.
When they don't comply with your request I would send a second letter adding that you will pursue legal action if they do not reimburse you.
Then take it to court.
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