JA Neering AKA Janco?

I recently purchased a home with a JANCO lean-to greenhouse attached to it. The internal hardware to raise and lower the roof panels is corroded and seized and needs to be replaced. I paid Janco $675 for the parts in September and to date they have not been able to deliver and install the parts. Every time I call, they say that the tech is busy in the field and they will leave a message for him to call me back ... we have been repeating this drill for two months.
Has anyone dealt with these folks successfully? They appear to be a well-known, reputable business, but my patience is wearing thin.
Tommy
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snipped-for-privacy@gmail.com wrote:

Sounds like it is time to dispute the charge to your credit card issurer.
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Travis in Shoreline (just North of Seattle) Washington
USDA Zone 8
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