Or that's another fine result then !
One thing that the current financial climate seems to have done, is to take customer service back a couple of decades. Big companies now seem a bit more inclined to help, to hang onto the customers that they have.
A couple of weeks back, I reported here on the excellent service I received from B&Q regarding my floor threshold. Now, I have had occasion to contact Crosswater, regarding a spare part that I needed for a bath filler assembly. Not only did a representative reply to my e-mail very quickly, he told me that if I sent him my mailing address, he would be very happy to just send me the part. It arrived today in a jiffy bag at no charge. Right part, very quick.
So my congratulations and award for outstanding customer service goes this week to Crosswater. Well done to them !
Arfa