I recall reading on here a long time ago about folk getting rads
delivered from S/Fix and they had damage . The last one I got was
,iirc,not boxed .I got one this morning and altho' they now have a
different name the instructions look excatly the same .Anyway it was
in a big box and seemed well protected but the end panels had some
bent bits and one of the brackets on the rad had clearly taken a hit
.The latter isn't a problem but the end panels are clearly more
noticeable and on one the enamel is cracked .I don't anticipate any
problem getting the panels replaced but just wondered if anyone else
had experienced this ....I certainly don't want the whole rad replaced
as there is no guarantess it won't be damaged but I'm two floors up
and they are heavy ...:-)
I think it's down to the carrier ScrewFix uses. I bet they leave the
warehouse in perfect condition, but are bashed to hell when they reach you.
A call to ScrewFix to arrange a pick up and delivery for a whole new one, me
thinks. Don't be frightened or embarrassed about wanting it changed, you
are paying for it to be perfect, and it should be. It also lets ScrewFix
know what the carriers are up to, and so make things better in the future.
Just a couple of minutes ago I called SF and explained the problem
.First offer was to arrange a collection of the old one and a
replacement but I explained that there was no guarantee that the new
one wouldn't have some damage and not necessarily the same damage ..I
explained that it had to be carried up two flights of stairs as well
which I was not anxious to repeat .The girl was insistent that it was
all or nothing and they couln't just replace the panels. I then asked
to speak to a supervisor and,of course,got the usual response of " But
they'll just say the same thing" but I persisted and off she went to
find someone ...came back a few minutes later having spoken to Product
Support who said that I was to call DD Heating with my details and
they would supply the end panels .
On Thu, 13 Nov 2008 16:16:21 +0000, email@example.com wrote:
Just called DD Heating and the girl took my address details and what I
needed etc and said they would be delivered .She sounded quite
nonplussed so maybe it happens a lot .I guess DD and SF have some
arrangement between them financially to cover this sort of thing .
That should do the trick, they will change it no problem. You should
see a TV after DHL has been asked to deliver it. It looked like it had
been punched and kicked in to the van. Dixons still use them.
That includes the carrier from the main warehouse to the trade counters too,
as I went and collected 5 radiators from one the other day, all but one had
One damaged end panel on 2 of them
All 4 brackets badly damaged on one
Top panel damaged on the 4th
Managed to put all the bad bits on one radiator and took just that back!
Opened the new one in the shop to check before I left with the replacement!
IIRC i ordered 8 rads and had 3-4 damaged ones in the first delivery. It
took two more deliveries to get all good rads, then i had 6-7 damaged
rads in my hall which screwfix forgot to pickup.
following a call to screwfix, a driver came to pick them up , and there
were two more drivers send for the same rads over the following few weeks.
Mine were delivered in a plastic sheet covered in bubble wrap. I also
believe its a mixture of poor packing and rough handling.
saying that all the rad have been working perfectly for about 4 years now :)
The one I got yesterday was wrapped in plastic sheet AND bubble wrap
.The brackets had plastic protectors fitted and all came in a sturdy
cardboard box . Apart from the panels being a bit bent ( and DD
Heating are replacing them) one of the brackets on the back was bashed
( that I will unbend myself) and I have just noticed a hole in the box
where the bracket would have been so something must have hit it . If
it's just the panels that are damaged in future orders then I can live
with that if the Manfrs replace them directly.Here is their website
.It's the FIX Range ( That name is on the side panels of Flomaster
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