My wife had her pedelec (electrically-assisted bicycle) serviced the other day. They needed to replace the chain. Since then the chain has been noisy during normal cycling in a higher gear, and the lower edge of the chain (between the pedal cog and the lower of the two derailleur tension cogs) slaps (vibrates) up and down several times a second - it looks as if the play is about +/- 1 inch.
This bike has a single speed on the pedal crank (unlike many bikes which have three different cogs) and 7 speeds on the rear cassette.
In the highest gear (ie the smallest cog selected on the rear wheel cassette) what should the relative positions of the two tensioner cogs be? The lower cog is a long way back (a line between the centres of the cogs is about 75 degrees - ie nearly horizontal). On my bike, which is a similar design though newer model, in the highest gear the angle of that line is about 45 degrees - ie closer to vertical), and there's no slapping of the chain.
I'm wondering whether the chain is a few links too long, so the tensioner is not pulling the take-up side of the chain strongly enough. It feels as if there is a reasonable amount of tension from the tensioners, and it feels roughly the same on her bike and mine.
I wanted to check before I phone and potentially make a fool of myself asking about something that may be normal.