Hi,
I ordered a $2000 bay window from Pella and it came an 1 1/4" to wide so it won't fit into the rough opening without cutting cinder block, extending head beam, etc. Pella's saying that all they can do is re-manufacture the window. I argue that I had a crew idling for for two days, and my family had gone to a hotel for a night (all true). Furthermore, the mistake delays the project completion by six weeks and forces me to have a hole in my house in mid-January rather than now when it's mid 50's out.
What's the best strategy getting money out of Pella and what's the most I can go for here?
Thanks,
Aaron