I have a fourteen month old Samsung RS257BARB refrigerator that will not
stay cold, it hovers around 50-55 degrees f. We know the evaporator keeps
freezing up but cannot figure out why. We've had two different Samsung
authorized repairmen, one replaced a bi-metal but that didn't fix the
problem. Samsung is absolutely no help, all they want to do is deny that
it is caused by anything covered by the warranty. Any ideas or
Is it always 50 deg or does it cool initally for at least a few days
after it's been turned off and thawed out? If it cools OK for a few
days, that would suggest the auto defrost isn't working and the
evaporator gets covered in ice, eventually blocking cold air flow.
If it doesn't cool even when started initially, given that the
evaporator gets cold, it would suggest an air flow problem. Most
fridges use a small blower to move the cold air around. If it's not
working or blocked, you get a cold evaporator, but little or no cold
On Wed, 15 Apr 2009 10:20:23 -0700 (PDT), firstname.lastname@example.org wrote:
There's also a fan outside the box on some/all fridges. It blows air
over the condensor. Mine got stuck by a mouse and wasn't spinning and
the fridge got warm inside. The fan wasn't spinning for days, but
when I took the mouse out everything was fine again.
I told the repairman the fan wasn't working. He replaced the circuit
board. That didn't help. Then he replaced the control knobs. That
didn't help. Then he replaced something else, which also didn't
help. Then he replaced the fan. Presto. It worked.
Total incompetence. He should have check the fan (easily done) before
replacing anything. That is a common failure. Never call him back again.
No it cools for about four days then warms up. The first guy said the
heater that defrosts the evaporator wasn't working but he didn't know how
to fix it. The second guy said that wasn't the problem, it was a clogged
drain, but at my insistance he checked the heater and found it wasn't
working. He then replaced something called a bimetal but that didn't fix
the problem. Honestly I don't believe he even checked the defrost, I think
he just chose something to replace to humor me. It's pretty aggravating
that it takes about four days to find out if the repair works, that always
puts me right into the weekend with no frig.
Overall I'm pretty irratated and Samsung basically (but semi-politely)
gave me the finger and told me none of those parts are warranteed and it
was my problem. So at this point I've thrown out three refrigerators full
of food plus the service calls and the inconvenience. Lesson learned, no
more Samsung products for me.
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