Please read the original post, the system HAS been regularly serviced and
other tech's (reputable companies) have come out specifically to address
this problem, the reality is that try as you might it is difficult without
knowledge to assess the abilities of those who do this kind of work.
Gaining some knowledge before calling a service tech, for which I am
grateful to those who gave constructive comments, helps me vet the tech's
before they come - that to my mind is the lesson learned.
Chill, Peter... :) I followed the whole thread. I only put in the
$0.02 at the end because the solution was simple and especially now that
you know you can do the check first each fall. If you then have a
question/concern, you can then call the tech knowing you at least took
care of the really obvious.
If it came out (or you interpreted it) as being critical, I didn't
intend that way, simply that such rust and dirt is an inevitable
occurrence w/ any gas furnace from combustion products and condensation
and the burner and pilot orifices should be checked each fall prior to
lighting and the general crud cleaned out. That any service tech
wouldn't do that w/ the information it wasn't lighting reliably is a
real indictment of them.
I haven't read all the posts, so If I'm out of line here please forgive me,
I erased all the posts off my computer prior to today's.
The last statement may be rash. You can't ask the previous companies to
refund your money unless they deliberately ripped you off or didn't know
what was wrong. Think about it for a moment. A service man/woman comes out
and does their best to solve your problems but just can't do it because this
is something that is out of the norm. Should he/she not be paid for their
time? You can only ask that someone does their best. You took time from
their life, and they proved what WASN'T the problem. Sometimes there are no
clear directives in a repair, its a trial and error situation. If the
customer doesn't like the odds of service then buy a new furnace which makes
your odds 100% winner.
A good example is you going to a doctor. You expect him to try to find out
what is wrong with you and perform every test possible and you don't intend
to pay them UNLESS you get cured?
There are times when I give customers a break, but before I change an
expensive part I ask them first and warn them that it may not be the
problem. Intermediate problems can really be troublesome.
Like I said, I'm not privy to the entire thread so this post may appear to
sound off the wall to the actual topic.
Now, a delayed ignition IS one of the hardest problems to solve for any
technician! You can do all the tests and then have living or atmospheric
conditions change as soon as you leave the site. If the draft is correct,
the gas pressure is good, then it most likely is the ignition system, burner
wear, transfer bar to light the other burners are plugged or rusted and need
replacement, or the exchanger itself has changed somehow with a coating etc
that causes the air not to scrub. A spider web in the orifices can create
these problems along with a small amount of dust in the burners. Like I
said, this is one of the hardest things to fix. I remember working on a
Trane furnace that we put in. We did everything to it and then Trane came
out with a burner replacement a year later that solved the problem. BUT
TRANE NEVER TOLD US or admitted that there was a problem!! How many tech's
out there got THEIR reputation harmed because of the factory?
Perhaps, but if they didn't even clean a dirty orifice which turned out
to be the problem, I'd raise holy heck about having paid a service
call. Granted, they should have (and I don't recollect from the thread
whether they were or not or whether that inof was provided) been given
the opportunity to make it right, but as noted if the initial call was
as described, he probably got a kid right out of trade school who just
didn't know what he was doing...
If the rudimentary things aren't done first, there's no point in looking
for more complex problems...in this case, the problem was a
dirty/partially plugged pilot orifice...
SHUT THIS FURNACE OFF IMMEDIATELY
Your house may explode at any moment, and be aware that gas explosions
often can cause entire neighborhoods to blow up. Your life is in
severe danger, as well as the rest of your family and your neighbors.
You are living in the midst of complete anhilation.
As soon as you shut the furnace off, call 911 and have the fire
department come and remove that deadly furnace from your home, and
inspect for fire within the walls.
With this completed, get a new furnace and have it installed by a
certified heating company, such as our company.
JDR Plumbing & Heating Co. inc.
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