Posted a while ago,about acquiring a new range, with some high output burners. We puchased the g.e. jgbp88dem, with a h/0 burner of 17,000, and four various other burners of varying degrees. After installing, we were having problems, with some burners not sparking. G.E. sent a repairman out, and he said It had a bad electrical box. He went down to truck and got a new one, and it changed the burners that worked, but didnt solve the problem. He said both boxes were probably bad. He had a new one fed exed to me, and then returned to install it. Problem was even worse. He said , he was going to order two more to be fedexed to me. I said do what you want, at this point I am taking it up with g.e. direct. With no problem, g.e. cancelled the reorder of parts, and said this shouldnt be. They said they would call me back within 5-7 days and will replace the whole unit. About four days later, I get a phone call and being told I would have delivery later that day. Two very professional young lads showed up, did a beautiful job of installation and delivery, and everything worked perfectly. They assembled everything, checked everything out, they even set the clock(LOL) Good work on the follow up and customer satisfaction on g.e. Anyway, it is great, having a huge oven, thats self cleaning, and a broiler inside as opposed to on the bottom. The continuos grates are great, and the high/output burners, were more then I dreamed of, in actual function. Even though a step from 9100 to 17,000 btus on paper, should just double the output, it puts out a tremendous amount of heat, compared to the old burners. And having sealed burners is great. Nice to have a sear on a good piece of meat, and the wife, is doing wonders with the wok, and my stir fried dinners. :) And not waiting all day, for a stock pot to come to a boil is great. Much regards to all
- posted
16 years ago