Please avoid ARS John C. Dorsey at all costs. Their service is abysmal,
their staff inattentive, and procedures ridiculously long.
That said, anybody know of a DC area company that can do a central AC
installation on short notice?
Gee what an ass, slam someone for being succesfull , and busy and most
likely honest . I know a few guys that will put it in today, But you can
find them real quick. At 8 am go to your local all day tavern an yell
out you want an AC instaled and will pay cash. Im waiting 2 months for
my installer because I KNOW he is good and it is no emergency. Now Im
sure you will post on how he hurt your feelings are and all and they
are jerks, but I get the real picture, They are busy cause they are
good, or they dont want you cause youre a jerk, And after Slamming them
Id say your a jerk.
A few years ago Dorsey replaced my furnace--middle of winter, I needed a
working immediately--within a day. Sure, I paid more than I would have if
planned ahead and shopped around, but the service was prompt and courteous.
And, I've gotten better at scheduling preventative maintenance/replacement.
When I was doing commercial work in DC, I used to see a lot of the Dorsey
guys in the supply house. Never heard anything bad about them.
Maybe the OP could call Tom Warner "SUPER PLUMMER"!!!!
Humm..its busy season, and you want personal, hold you by the hand
Whats is a long procedure? You mean manual J or D or both?
LOL!!!! Short notice for a decent company on the east coast now, after the
last two weeks of weather would be...sometime in the next 3 weeks.....
Just had 3 people call, in a row, wanted units installed TODAY, after we had
given estimates a month ago...
They will get them...but not today....or tomorrow....maybe...just MAYBE in a
week or two..
I was awakened the other night around 11:30 pm by guys working on my
neighbor's AC compressor. They must've been there close to 2 hours. Whatever
home project he's got going, my neighbor always goes ultra-cheap, takes low
bidder and then still grinds them down. I felt bad for those 2 guys...I hope
they charged him triple time. This is in Houston so y'know all the AC guys
are really hopping at this time of year.
Isn't internet great? Not only can you be anyone you like on the
internet, you can slander whomever you want without any consequences.
I often wonder would we say the same thing to someone face to face the
stuff we typed on the keyboard.
email@example.com (m Ransley) wrote in message
As much as I loathe the ambulance chasers and will avoid them at all
cost, I have to admit we are not settling disputes by guns and knives
like many other places, partly because of them, in addition to the
things you mentioned.
My original complaint was that their "service [was] abysmal, their staff
inattentive, and procedures ridiculously long"
So, in response to the posts about me-
-Am I a jerk for complaining about poor service and warning others of
the problem? Perhaps, but it has been poor service [see facts below].
-Libel/Slander - in either case, truth is an absolute defense, and in
light of my original complaint and the facts [see below], I'd say truth is
on my side.
-I made the same complaints to their general manager (in much stronger
language), telling them that I thought they were inept, that they offered
poor service, and that I was a dissatisfied customer.
-I am most certainly not hiding my name and email (unlike those who
insult anonymously), if someone has a beef with me, by all means flame away,
I believe I'm right.
The lesson I've learned is that you have to stay on top of contractors to
get anything done on time. I started the process in the Spring, BEFORE they
were busy. The worst part is, that given the season, I clearly have no
choice but to stay with them and accept it.
-cost estimate given end of march;
-calls made to company to accept offer and begin process mid-April, original
p.o.c. had left the company;
-contract signed/measurements taken for Manual J at the end of April, with
6-8 weeks to installation given as timeframe;
-DC permit approved approx 6 weeks later;
-no notice given that install date would be delayed until >9< weeks after
contract signed and THEN installation was moved back a month (August);
-throughout this whole process, I never ONCE received a call from them on a
status of the project that was not initiated by me calling them first;
-process delayed because, and these are their admissions:
-staff turnover with no transition (i.e. my original
p.o.c. left and his files not picked up)
-DC permit (that was already approved) lost in the
-client manager unable to contact work-team scheduler
-job not scheduled until after my repeated calls (after
the original 8 weeks had passed)
You probably got a cheap price or you would have moved to the next
contractor or as you say you gave them an earfull and they will make
you sweat . I got a good price from a good instaler and im waiting since
april to, I dont mind my stuff works. I know he has bigger buck jobs,
He bid me when he was slow. But telling everyone to not use him, well no
wonder you are waiting, and will be for AC till it cools off. Get
someone else and hope they havnt read your post.
Yep truth is a defence, tell the judge, what about that 5000 lawyer
bill, Is truth gonna pay that to.
HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.