I bought this supposed 10-cup rice maker from
Costco. It turned out to be more like a 6-cup
maker. Aroma defines the size of the cup, so that
amounts to false advertizing!! Unfortunately it is
out of the warranty period now.
Worse still, it burned rice unless the rice was
mixed up several times late in the cooking
process. It burned usually on one or two spots at
the base of the inner pot. That might be fixable
by adding a flat aluminum plate under the pot,
which should distribute the heat a bit better to
the base of the pot.
Even worse than that was that the pot boiled over
inside the unit and I unplugged it in a hurry. I
am now trying to take the unit apart so that I can
inspect the electrical element and the
connections. The problem is that the exterior
seems to be all plastic and it's hard to see where
the various bits might be separated. As everyone
knows, it doesn't take much effort to break clips
where plastic units are connected to one another.
Knowing how those clips are connected and where
they are inside the unit would be very helpful.
I agree...the directions on the bag ages ago were what I used to cook
perfect rice. You could cook one large batch and freeze portions for
future use. I use a smaller steamer only because our ancient cook-top
and cookware make cooking rice on the stove a pain.
Sounds like the OP has a really unsafe appliance; repairing poor design
is a challenge.
Why did you wait until there was no warranty. Actualy Costo I bet is
good, take it back with some burn and talk loudly at the return
counter if they dont just give you a new unit, this time test it right
Hehe I didnt read all the thread but on this specific one, you probably hit
the wrong group. Not to worry though, we are a pretty eclectic bunch and i
can speak to the Aroma brand.
All rice makers have a set 'optimal' amount. It's usually between 1/3 and
2/3 of it's capacity. I have an Aroma as well and love it. I got it years
ago and it's been in daily use for probably 7-8 years now? The cord
(removable) is starting to go at last so Don (hubby) noticed it and we took
it offline 2 days ago til I can get another cord.
As to the 'measure' all rice makers are like that if of 'asian' design.
They use metrics and translated 'a cup' a bit differently is all. I bet if
you still have the 'cup' that came with the unit, and measure it, it will
hold about 4/5 of a USA 'cup'.
Ignore the 'cup' name and consider that they think of a 'cup' as something
cup-shaped to hold dry or wet things. The only shift is the amount of water
at the side wont work if you add rice to USA cup size then try to use their
2 tricks. 1 part dry, 2 parts water. (I like a little less wet so add a
tad more rice or make those 'parts' 'heaping' whie the water is a pure
straight measure. The other trick is a popular one from filepeno. Add rice
then add water until hits second knuckle when just touching the dry below.
(I've not tried that but heard it works too if making lots of rice).
You either added too little water, or object to the mildly browned bottom
part which by tradition is considered a 'cooks treat' or 'best part'. Rice
makers (good ones) are designed to do that just a little. It should be
mildly golden a little at the most bottom layer. There are even specific
recipes for use with that part of the rice pot.
Unless it's turning black, do not try this. If just golden in spots, it is
working as designed.
Overloaded it. The total water and dry rice should not go over 2/3 of the
This will be the same for any unit you get. Yes, you can press it a bit
more, but I advise against it.
Ransley, from what he says, there is *nothing* wrong with the unit other
than using it wrong.
I'll make a pot of rice (about 6-7 cups final volume) at 11am or so, eat
some with lunch, and keep it on warm til 7pm (feeding 3, we like our rice).
I'll generally have a small bottom portion of golden 'rice cake' at the
bottom (can be fairly crusty, even to a bit of darker brown) which is then
flipped out, and served with breakfast topped with eggs after spreading with
butter (a bit like eggs on toast if you will).
The biggest problem *here* is there isnt enough of that crusty part to go
around. Charlotte (15YO) normally gets the lions share on school days for
breakfast, fried quickly in a little butter with a miso-dashi soup on the
side or perhaps a sunny side up egg slid on top. Don grabs the rest and I
get to suffer...
"you bet"? There you go thinking again ransley. Thats good advice. Go
back to the store and start getting all loud and pissy. Thats always
the best way to get something done.
Id just bitch slap you and send you down the road.
Not true. Costco.com sells good ones from Zojirushi and Tiger for under
$100. It's the very low end ones, like the Aroma, which should be
avoided. I have an old Aroma, and while I didn't have the problems of
the original poster, it's not something I would buy again.
I'd like a Hitachi but the cost as you say... The Aroma I have, I got out
in town in Japan. At a store called 'Justco', where I did much of my
shopping. (Kinda like a JC Penny but with a grocery store in the basement)
I have an Aroma rice cooker and it has worked perfectly for 10 years.
I have to make a slight water amount adjustment based on the type of
rice. The better rice makers have a sealing lid with locking latch.
Perhaps you have a faulty thermostat. A "cup" is the plastic
container you get with the rice maker, not an 8-ounce cup.
: Hi Experts,
: I bought this supposed 10-cup rice maker from
: Costco. It turned out to be more like a 6-cup
: maker. Aroma defines the size of the cup, so that
: amounts to false advertizing!! Unfortunately it is
: out of the warranty period now.
If you really did buy this cooker from Costco and a member, you can very
easily return it without any hassles. All they do is look up your record
of purchases and bingo you get your money back. This covers all their
merchandise except for tv's, which I think is 6 months.
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