I had a routine annual boiler check and he said it was working perfectly. Unfortunately, when he was testing the meter he found a 4 millibar leak. Now the gas for the house is turned off. He didn't investigate where the leak came from and asked us to rip up our floors to find the leak and that they will arrange to come back. There are only 2 appliances which are connected to gas (fireplace and boiler). Here are my question:
- Shouldn't he have tested these appliances first to see where the leak could have been before the turned it off for the entire house and capped off where the leak is coming from?
- Should they be asking me to rip up the floor so early on when they haven't even checked the fireplace and other openings?
- He hasn't given me a certificate to say the boiler has been checked and no issue. He didn't find any problems with the boiler so can he give me the certificate for the boiler at least?
- What is their duty of care after they turn off my gas? I'm trying to arrange with them a visit to investigate the leak and next steps but they have ignored calls and messages. I have no heating or hot water and it's been 4 days.
Any information will be helpful as I don't want to rip up all my floors if they haven't even bothered to investiage if it's the appliances.
Thank you