Machine Mart - small claim

[Mark]

i think the next step is to see if the BBC Watchdog program would be interested in taking this issue on.

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[FREDSWEENEY]

I've been done over by machine mart but I don't know how to post details

[Tim+]

Tim

[polygonum]

:-)

I think the OP did try that but ran out of letters.

[Jeremy Nicoll - news posts]

Since what you did to make that statement worked, perhaps you could explain what you mean by "post details"? Do you mean: tell the whole wide world, not just this newsgroup?

[Onetap]

Probably not, this episode has altered my mental rating of Machine Mart from "first few places I'd look" to a last resort, only used if I can't get an item elsewhere. I've not used them since.

[amcmaho]

Too late for this, but I stumbled across this whilst looking for something else.

P.21; "Credit notes Customers do not have to accept a credit note instead of a full refund, repair or replacement if the item is faulty; see Your customers? rights on faulty goods. Where a customer is entitled to a full refund, repair or replacement you should not mislead them into thinking that a credit note is their only option."

[Grimly Curmudgeon]

I know the judge in the case wasn't very happy about it, but I fail to see why he couldn't have thrown the above at MM and told them to go whistle.