Just got a GE Profile refrigerator the other day. It has two doors for
the fridge and a lower drawer for the freezer part. One thing I noticed
was that one door is a few mm higher than the other. In the manual it
mentions aligning the doors, so I phone up Sears (where I bought it
from) and the repair guy comes round. He says there's nothing he can
do! He reckons the hinges on one side are slightly higher than on the
Should these things be made to better alignment than that, or am I just
being too picky over my (expensive) new refrigerator?
Another thing that bugged me was that one of the door handles came
loose as well. I connected it back again and tightened up the set
screw. Seems OK so far, but I didn't really expect that type of thing
on a new fridge...
Nope, you're not being too picky. The repair "guy" isn't too
swift, either; you should complain politely but firmly until they
take care of it, and don't be afraid to work your way up the
ladder until you get satisfaction.
As for the door handle, most of those things are shipped
without the handles attached to minimize damage. The guy at
Sears is almost surely the dummy who didn't fasten it correctly.
I got to watch the guy assemble ours; they brought the box out
unopened and he did the whole thing right in front of me. Even
the icemaker filter was in its own box inside the big crate.
: Just got a GE Profile refrigerator the other day. It has two
: the fridge and a lower drawer for the freezer part. One thing I
: was that one door is a few mm higher than the other. In the
: mentions aligning the doors, so I phone up Sears (where I
: from) and the repair guy comes round. He says there's nothing
: do! He reckons the hinges on one side are slightly higher than
: Should these things be made to better alignment than that, or
am I just
: being too picky over my (expensive) new refrigerator?
: Another thing that bugged me was that one of the door handles
: loose as well. I connected it back again and tightened up the
: screw. Seems OK so far, but I didn't really expect that type of
: on a new fridge...
Thanks very much for everyone's comments so far. So you can see how
large/small the difference is I uploaded a couple of photos to:
I wasn't holding the camera very level! For the picture of the top of
the fridge you can see the bottom of the cabinet above it which gives
you the real horizontal.
Looks kind of crappy tome. Just curious, I know Geocites accepts paid
advertising, but an ad for G E Profile refrigerators is next to your photos.
Get them to fix it. You may even want to call GE for satisfaction and tell
them you are publishing photos of it for the world to see if they do not fix
Did you RTFM? I have a GE SXS that's 1 yr old, and while the LH (freezer)
door is fixed, the RH door is adjustable. There is a 5/16 long-head screw
at the bottom that can raise/lower the RH door to align it with the LH one.
For some reason, I have to tweak mine about every 2 weeks, so for that
reason, I keep a 5/16 combination wrench in my 'everything' drawer so it's
handy for the job. Mine'll sag/drop about an 1/8 inch or so after 10 days,
and it just ticks me off to see a $1,500 appliance that doesn't line up
In any case, your owner's manual SHOULD have a section on door alignment.
Go here and it is on page 24
IMO, if yours need adjusting every 2 weeks, there is something very wrong
and should be addressed. That is 25 times a year of maybe 250 to 400 times
over the life of the fridge. Why not get it fixed properly?
Also at the top of Page 11. While that one says a 7/16 wrench is needed,
mine is definitely 5/16. Then again, mine is a Model 22.
Something very wrong? No, something SLIGHTLY wrong. I have to assume that
every time the door is opened & closed, the adjusting screw rotates CCW a
few degrees, so that cumulatively after a couple weeks, I have to turn the
screw a full turn CW to get the doors even. It's not THAT big a deal, and I
suppose a drop of Loctite or even Crazy Glue might cure it.
In order to answer the OP's problem, were you able to find an owner's manual
for his type of fridge?
I don't need to click at all - the fridge came with a manual!
Anyway, the Sears technician said it couldn't be adjusted (I pointed
out the alignment section in the manual and he said it wasn't
Since Sears are sending me a new fridge that's good enough for me.
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