Ok, after reading about all the goodness of fiberglass doors and how
they do not dent or warp, I bought a set of double doors. During our
first winter, one of the doors warped - the top edge bends inwards
leaving a gap for the cold wind to blow in.
I want people to know that you will NOT get any support from a local
company called Classic Openings. The old man was convinced there was
something else wrong and was not helpful AT ALL. So I contacted Therma-
Tru directly. They sent a professional to check the door and
determined that it was indeed a defective door. 8 months later,
Thermo-Tru sends a replacement door -- to Classic Openings. These
people calls me up, tell me to take off my old door and go into the
store to swap out with the new one. They actually suggested I put up a
plastic cover. The original doors that I bought were delivered,
however for this replacement I need to do all the work.
Basically just want to let folks know:
1) fiberglass doors can warp
2) therma-tru was somewhat supportive
3) Classic Openings in Irving, TX has NO concept of customer
support. You are on your own.
On Aug 20, 2:07 pm, email@example.com wrote:
1) you had a truck
2) you some replacement door to cover the opening or some coverage
3) you can take the glass off and put on the new door without damage
The whole point is product support. I paid for the original doors,
paid for original delivery, why do I have to go through all this?
especially when I was mislead --- FIBERGLASS DOORS CAN WARP AND BOW.
On Aug 30, 12:35 pm, firstname.lastname@example.org wrote:
The whole point is NOT how am I going to resolve this issue.
It is to let people know fiberglass doors can warp despite all you
read and hear from the salesman about how these doors are flawless. I
can't speak of other manufacturers, but I know Therma-Tru figerglass
doors can warp/bow. Also want to let folks know about the lack of
support from Classic Openings, IF they are in this local area and are
thinking of doing business with this company.
This Tommy Tran guy is just a big cry baby. He or his people installed
the new doors perhaps a little out-of-square. Our people looked at the
installation and Therma-Tru looked at it. Everyone said that he should
re-install the doors plumb and square. He insisted that the door itself
was warped. Eventually, after many months of his h arranging, bordering
on harassment, and possibly libel and slander, Therma-Tru decided to
provide a replacement door just to shut him up. Because he or his agents
had installed his doors, we offered him the replacement as a swap-out, one
for the other, as his purchase was essentially cash and carry, though he
did pay for the doors to be delivered. He felt that we should send
personnel out to his home and swap out the door, hardware, and door lite
at no charge, and guarantee that the new door would work better than the
one he already had in the out-of-plumb and out-of-square door frame. We
offered to swap out the door, hinges, hardware and door light at our
published service call rates, with no such guarantee, but he refused that
offer. Instead he decided to bad mouth our company, the manufacturer,
and any and everyone else, in just about any forum he could. If you are
any type of merchant, service company, manufacturer, or anyone dealing
with the public, please be forewarned that you can never satisfy a Tommy
Tran - the cry-baby, who has little to no mechanical ability whatsoever
and any vendor is always perceived to be the guilty party who owes him
curb-service to fix the problems he himself created.
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