cannot see logs on gas fireplace due to foggy glass

This topic may have been discussed and answered before on this site, but I could not find it. We have a vented "sealed" gas fireplace in our den. It is about 9 years old. We cannot see the fire or the logs at all due to the glass on the front is so foggy. We do not know how to take the glass off. Can it be cleaned if we ever get it off( if so with what) or does it have to be replaced? It's useless at this point. The pilot light also went out and my husband could smell a little gas so he turned the switch off. I call the local Natural Gas company and they said they do not service gas fireplaces any longer. Well actually they would have checked the pilot light for a very large fee but not the glass. I thought I would do some research before putting out the big bucks for repairing( of course that means finding someone to do this) All advice or suggestions will be greatly appreciated. Thanks
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do you still have the manual, or can you find one online?
on mine, you open the grille under the unit. there are two clips that you unsnap. the bottom of the glass can be pulled out, then lift the entire pane as it is hanging on two wide hooks at the top.
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even on our easy to remove old moore space heater's glass we needed to replace the glass with special order glass. we tried cleaning the deposits off the old glass with various cleaners with no luck. find a local glass company if you can't get it from the manufacturer but anticipate a delay in the making of the piece you need.
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There are products for cleaning stove glass, which is usually some type of silica. You will probably find it at a store that specializes in hearth products. It works just like Windex, but has a formula that cuts through the film from a fire. Do a google search for stove glass cleaner and you'll find lots of products.
Keith

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