Need a little help over here......
I have a condo.... with a two part Bryant A/C system. One part is the
squirrel cage blower vented through a brick wall to the outside. The
freon to a ceiling unit which contains blower and distributes the cooled air
A/C system is not turning on..... I'm not getting 25 vac ac to the wall unit.
Backtracking the wire...it seems that the low voltage is generated by a
and relay in the ceiling unit. Line Voltage is present on both units, but a
measurement on what should be the low voltage circuit does not show any voltage.
So, here's why help is so desperately needed. We called BGE Home two weeks
they scheduled a technician for last Monday afternoon. I lose 1/2 day from
work....BGEHome technician walks in and says.... you need to remove the ceiling
before I can work on the system. He writes a bill for $85.00 and leaves.
arrange people to come in and remove the ceiling panel to the ceiling a/c. Not
difficult job. I place a service call...BGE home says....we'll have a
technician out on
Friday. Friday comes, I have the ceiling company standing by, ready to
a/c ceiling panel. BGE Home technician calls and leaves this message, "I
won't be out
there today. Bye"....
So the ceiling people leave...2 people at 75.00 per hour for 4 hours waiting for
Home people. Irate we call BGE... They promise PROMISE AND PROMISE....WE WILL
have a technician out there on Saturday. Again...we wait. A technician walks
"Oh, I don't work on these...I'm only an instructor" and walks back out the
Wait, we say...'who's going to fix this" and he says " Oh, I'll call the
repair rep...he'll be out tonight. So I call BGE Home and speak to the "duty
who is your typical lousy customer service dead end guy.... the one who is
get the irate calls and doesn't give a rat's ass about customer service. He
send a 'senior technician' out on Monday. Again someone has to be home from 12
to 4. I
ask him if he see's ANYTHING wrong with the whole scenario. He says "Oh, I'm
technician". This is BGE Home in Washington D.C. a somewhat major city.
BGE Home has ONE telephone number for the entire operation.... so corporate
management is well protected from their customer base.... sound familiar ???
Any help is appreciated...... if you live in Washington, D.C. and have a good
service company please let me know. Secondly, is there someplace online where
I can get a good service manual for the unit...provided I have a unit number....
Thirdly what's a good logistics source for Bryant air conditioners ???
What signals should I be looking for in the low voltage circuit....there are 5
the relay which is mounted onto a step down transformer.....probably 2 line
output and there is a 5th wire in the center of the relay.
Thanking you in advance !!!
PS... To the doom sayers... it's okay... I had years of experience of
computer and aviation electronics.... so I won't fry, I won't try to recharge
high pressure side of the compressor and I promise to put all the screws back in
the ceiling panel when finished. Did I miss anything ??? I shouldn't have to
doing this myself.....