TSB online is still absolutely dire

[Harry Bloomfield]

Numerous complaints from the site about wrong login details, failing part way through the login. Sometimes having accepted my login it reports the server is to busy to service my request. What a mess.

[The Other Mike]

So, nearly two weeks after the shit hit the fan the question is, why haven't you simply gone to a branch, withdrawn all your money, walked over the road and opened an account at another bank?

[Andrew]

what branch ?.

The branch staff also cannot establish what your account balance is (or that was the case for a while), hence they cannot give you 'your' money ! (or in many cases 'your' overdraft).

[Andrew Gabriel]

If I used them (I don't), my salary would certainly have been redirected into a different bank by now.

[Dave Plowman (News)]

Because if previously happy with TSB, should be back to as was shortly? Unless you want to 'punish' TSB (and possibly yourself) by moving to a bank you had previously rejected as not being as good?

[Harry Bloomfield]

The Other Mike pretended :

Nearest is 10 miles away and I have no need to panic, it is just one of the banks I use. I'm just surprised they have made such a mess of things.

[Martin Brown]

I think finding out how much money you had in your account was a part of the problem - and the branch staff may well have the same information gap. It is hard to imagine a worse computer system than Lloyds/Halifax but TSB seems to have demonstrated conclusively that they can make one!

Present day TSB customers are former LloydsTSB customers whose branch was once in the very dim and distant past a TSB one and who lacked the initiative to move. It isn't surprising that they just piss and moan.

[Sam]

What do you base this assertion on?

[charles]

seems to work ok for me (Bank of Scotland). What do you find wrong with it?

[Brian Gaff]

Ah but which one is actually Ok I wonder? Metrobank maybe? Brian

[tim...]

I learnt not to bank with the Toytown Savings Bank when I was still in short trousers and my mum had her account there (Dad banked with the Nat West)

A lesson that has served me well

tim

[Harry Bloomfield]

tim... laid this down on his screen :

Nat West / RBS has had numerous issues too and I also bank with them.

[Steve Walker]

I couldn't log in to either the website or app. Trying the app asked me to confirm a code sent to either my home or mobile number, but the mobile number was not mine ... it may have been one I had many years ago.

By the Thursday, all was working fine for me. The mobile number had reverted to my current one and I've had no problems at all since.

It does seem that some people are far more affected by it than others for some reason.

SteveW

[Andrew]

The TSB was fine when no-one actually 'owned' it.

I had a Tessa with them and the interest rate was the best and it was mentioned on all the personal money pages as 'best buy'.

Then it was decided that it should have an owner and Lloyds merged with them. The wonderful Tessa rate immediately dropped.

[Harry Bloomfield]

Andrew explained on 04/05/2018 :

Because of the issues, they announced a 5% interest rate on the first £1500 only, of their basic current account. I have several times that, in my TSB account.

[charles]

It was taken over by the Government and then sold.

[Chris]

If 'they' ever succeed in forcing their wonderful 'cashless society' on us, we'll be *totally* screwed.

[Handsome Jack]

Martin Brown posted

What's happening about direct debits set up against these accounts? If the bank can't work out how much money the account holds, how can it decide whether to allow the DD?

[Cursitor Doom]

The banks have a good laugh when a customer does that, because at the same time some unhappy customer is closing their account, a new customer unhappy with *their* bank will be opening one! This is what happens when you only have a few serious players in the banking industry. The 1980s was a golden age for bank customers 'cos we had *true* competition back then and the banks had to truly compete for market share.

[bert]

In article , charles writes

And then they realised they didn't actually own it so gave the proceeds back to the bank. Brilliant.