Bought what I thought was a name brand 240v drill (Spear & Jackson) from them. Normally avoid Dyas cos of their eye-wateringly high prices but needed one in a hurry. After really light use the gears go and no drive. Took it back to Robert Dyas and they accused me of leaving it in the rain! and refused to honour guarantee. I challenged them and the manager got really aggressive started shouting at me! Never had probs with returns at S/F, B&Q etc. only the tackier end of some independent shops but I couldn't believe it.
Is this 'sorry sir you left it in the rain' line in their training manual of ways to avoid taking returns back. Either way AVOID!