"Interesting" take on Part L by BG engineer...

Yes. British Gas Engineers get a basic salary and receive commission on top for everything they sell.

That's why, when you have your boiler serviced they say something like "It'll need replacing real soon" in the hope the customer asks for a quote.

sponix

The statement is, of course, complete crap. There is nothing that dictates that an old boiler can't be repaired as long as it can be done within the dictates of the various gas safety legislation.

If he looks in the BG contract at the small print, he will discover that they are committing themselves to virtually nothing in terms of repair. To be honest, I am surprised that they have not been pulled up under unfair contract terms legislation. I made a complaint about their advertising some while ago to the ASA.

AIUI, the repair guys do receive something for new sales. What would be interesting to know is whether this guy has made up this story on his own or whether this is a spin given to him by the company. If I were on the receiving end, I would certainly push to find out and then go to Trading Standards (and if organisationally inspired, the press as well).

I am not sure that the service business is regulated in any way (I believe not), but this really is an abuse of market position and the FUD factor.

Absolutely none.

There is no question of an existing boiler not being repairable, economic and practical consideration being favourable. Rightly so, the regulations take into account that unnecessary boiler replacement would waste more energy than it saved!

Non-condensors fitted within the last three years may also be replaced in their entirety with non-condensors under warranty.

I have along with a number of others complained to the ASA about the 'talking flame' ad which implies that independent (i.e. non BG) gas fitters are incompetent and expensive.

interesting

service

conversation with

discover

Pot calling the kettle black then, isn't that how some on this group describe BG (not that I'm in favour of BG service contracts)?

irrelevant stuff snipped - if you aren't going to snip, you might just as well top post!

ASA = Advertising Standards Agency. Now reread your post and say "doh!"

Send him around to the electric caber tossers house. He will have a field day.

I don't think that I generally describe them as incompetent (although some of the sales reps are). They are however very expensive for a so so job.