Ok so the good news is that we have finally found a table for the
kitchen after deciding we wanted one about 2 years
As we live in Hull with no IKEA, our first exposure was visiting
the Edinburgh store last weekend with our daughter.
There we saw just what we wanted, so headed off to the Leeds store
Maybe nobody cares any more, but I could not believe the attitude
of the staff in there. It seemed to start at disinterested and
progress to borderline surly by the time we reached the loading
We interacted with four members of staff in our short visit and
didn't receive an ounce of actual customer service from any of
them. Makes you wonder if this aspect of their job is ever
checked or considered at any point.
When you need to get a replacement mattress you may find it
tricky. We had that problem. Same goes for their bed linen in
The only thing I would buy from IKEA is their Billy bookcase.
Why would I need a replacement mattress? I bought an orthopaedic one in
1980 also in Geneva when I bought the bed - a good solid slab of foam
which is just as solid now as when I bought it
For bed linen, we use king size duvets or whatever it is that overhang
the sides by about a foot each side.
The one thing that is more of a problem is the jersey stretch sheet 
that one lies on. That is not easily available in the UK so I have to
go abroad for them.
Their screw-together cheap shelving (such as I've put in the attic,
shed, and spare room) is also very good.
 These sheets stretch over the mattress and so don't need ironing.
"That which can be asserted without evidence, can be dismissed without
My experience is different.
By chance, this last week we have been looking for a replacement
mattress for an IKEA bedframe. The frame is wider than standard,
so we will probably throw it out (we should have done that long
ago as it always gave poor support to the mattress) and buy a
complete bed. In actual fact, the original IKEA mattress got
thrown out some time ago and this worn one is a standard mattress
that has never fitted the bed from properly.
We had the same sort of problem with the bed linen where some of
the duvet covers are too long for the duvet inside and have been a
continuous nuisance over the years requiring safety-pinning to
avoid the duvet moving inside.
That's why I would never buy an IKEA bed, mattress, or bed linen
ever again. Apart from which, their quality isn't always all that
great even if the price seems attractive at the time. We probably
saved something like ?50 and it really hasn't been worth it.
I bought a second one of these IKEA beds about 20 years ago (from their
Lakeside store) with an IKEA mattress. That's for guests so doesn't get
used a lot but I agree is not as good as my 1980 one which didn't some
We've not bought bed linen from IKEA so haven't had that problem apart,
as I say, for the sheet which obviously has to fit the mattress.
Once I discovered jersey stretch sheets in 1980 I started wondering why
everyone doesn't use them.
"... you must remember that if you're trying to propagate a creed of
poverty, gentleness and tolerance, you need a very rich, powerful,
I started shopping at IKEA when there were only a couple of
stores. Because of stock problems, and aided by an assistant who
was willing to cross a few software barriers, I bought the basic
parts of my living room units in Neasden, and all the doors
drawers and shelves in Warrington the following day.
I visited Wolverhampton on its opening day, to return a spare
roll of wallpaper - also meant I could get in through customer
services and avoid the queues :-)
Had a bizarre visit to Nottingham, which is now really handy for
me, on a day when breakfast was free to those turning up before
9 am in nightwear.
I like their continental bed sizes and don't have a problem with
getting the matching bed linen from them. ES lampholders work for
me. The old Sten shelving is a real workhorse, there is more
choice of storage solutions than most folk could want. Most of my
house is furnished by IKEA.
Overall I find their stuff to be well designed and good value,
and look forward to my shopping visits, usually taking advantage
of their very affordable restaurant.
Knowing the shortcuts is certainly useful. Once upon a time
Neasden also had a quick way back to the entrance from the
checkouts, and it may have been there that the quickest way to
the marketplace was to walk straight through the lift.
Chris J Dixon Nottingham UK
It was the queue at customer services which really pissed me off. Croydon
branch on a Saturday. The entire borough seemed to be returning things
they'd bought earlier. And I just wanted the missing bits from a pack I'd
bought the day before replaced.
After waiting about two hours and still not near the front of the queue, I
went into the warehouse, open a pack of the desk I'd bought, and got the
missing bits. And just walked out. I'd actually loved to have been
*Where there's a will, I want to be in it.
Dave Plowman email@example.com London SW
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