Just a guess you say today puddles and warm, your defrost is locked on. There is a clock timer I beleive it could be broke. I had an old frige it had a defrost off switch , possible look for one. but a new timer may be needed.
Very Rarely do you ever see a Whirlpool compressor go out less than 5 years. The first thing comes to mine is the Defrost Timer, Defrost Terminator, or the Defrost Heating Element that has burnt. 50% of the time Defrost timer, 25% of the time the Defrost Terminator, and 25% of the time the Defrost Heater element.
Now you say just cool and not all the way out. It don't sound like a Compressor.
Well the good news is that Whirlpool warrantees all sealed cooling components for 5 years ! I was impressed. Got on the phone with them, they looked up my unit and knew it was 4 y/o
I DI D have to use an 'authorized' service provider - and they charge $69.50 for 'diagnosis' - which is not covered by warrantee (parts and labor only)
It's robbery, but they gotta live. Most outfits will charge that but take it out of the repair charge when you have them do the work. these guys know that I'm warrantee and can't go elsewhere (practically speaking)
Well, we'll see when they come in tomorrow.
thanks VERY much for your suggestions, glad I won't have to tackle it myself after all...
Hmm....not the way it worked when I did warranty repair - if this is a sealed system problem, you shouldn't be charged anything at all. Suggest that if this becomes an issue, you pay up in order to get things moving and take it up with Whirlpool later (Dan/Jeff - am I correct, or was this just a "Sears-ism"?)
That's a fairly standard refrigerator warranty. 1-year parts and labour, 5-years on the sealed refrigeration system. Check your owner's manual for details on your particular model.
Usually easy to do if you provide the serial number of the appliance or if you sent in the warranty registration card so they can call up your details on a computer.
It depends on the manufacturer. Some only warrant *the parts* of a sealed system and the consumer is responsible for the service charge AND labour (~$150+). Many will pay everything except mileage if outside a given service area.
I wonder if the problem will turn out to be the compressor relay and/or overload which are NOT part of the sealed system (which has the warranty) and the OP is going to have to pay for it all - parts, labour AND service charge!
I suspect that is why they quoted the diagnostic charge up-front. :(
Of course, that is normal for any warranty related repairs.
You really think they take anything *out* of the final bill???
All such companies do is quote the price for the job *with that charge included*. But it apparently seems to give consumers the *illusion* as they're not paying it. Good marketing!
You can read about the *real* cost of providing home repair at the following and subsequent pages.
Most warranties that we deal with do not cover a "trip charge" or "service call" after the first year.....but the parts and labour to install the rerigeration parts are covered and the system supplies (gas, welding stuff, ect).
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