Thanks for the helpful replies: The Maryland Anderson rep is not very good at returning calls Anderson windows referred us to him I went to Home Depot, found someone knowledgeable and he pointed to some rubber wetherstripping to go on the side of the sash - this helped a lot. Then we got some wide camper rubber stripping and put it on the top where the sashes and the lock are. Did the trick, bedroom is much better, thanks all
Give a call back to Anderson. They need to prompt their local rep to get off his %&&.
I have found that the only way to deal with Andersen is to call their
1-800 number directly and order your parts that way. My local rep (northern VA) was useless as well; despite the owner of the place responding to my emails promptly and professionally, when I showed up at the place to place a parts order, I was told by the salesman there that they wouldn't sell me anything unless I had purchased my windows from them. Since I was looking for parts for windows in a newly purchased house, I had no way of telling where the windows came from.Other than two replacement sashes that I needed (window in kitchen was actually slightly rotten) I was pleasantly surprised that the parts that I needed (mostly latches, counterbalances, and one operator for a casement window) were IMO reasonably priced.
nate
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