Thanks for the helpful replies:
The Maryland Anderson rep is not very good at returning calls
Anderson windows referred us to him
I went to Home Depot, found someone knowledgeable and he pointed to
some rubber wetherstripping to go on the side of the sash - this
helped a lot. Then we got some wide camper rubber stripping and put
it on the top where the sashes and the lock are. Did the trick,
bedroom is much better, thanks all
I have found that the only way to deal with Andersen is to call their
1-800 number directly and order your parts that way. My local rep
(northern VA) was useless as well; despite the owner of the place
responding to my emails promptly and professionally, when I showed up
at the place to place a parts order, I was told by the salesman there
that they wouldn't sell me anything unless I had purchased my windows
from them. Since I was looking for parts for windows in a newly
purchased house, I had no way of telling where the windows came from.
Other than two replacement sashes that I needed (window in kitchen was
actually slightly rotten) I was pleasantly surprised that the parts
that I needed (mostly latches, counterbalances, and one operator for a
casement window) were IMO reasonably priced.
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