Forgive the OT intrusion, but I am looking to see if anyone else has noticed
what I have.
I am thinking of quitting Netflix. I've been waiting for three DVDs for
over two months. That's ridiculous. The wait times have been getting
longer and longer.
They are spending all their money trying to become a movie download site,
but today's ruling on the FCC and Comcast means the big ISPs aren't going to
want to bear the cost of Netflix overloading their pipes. So, instead of
buying enough DVDs to meet customer demand, tNetflix is buying enormous
server farms and pushing the download of the many old and crappy movies in
their catalog. They're robbing Peter to pay Paul, hoping that they can
persuade people to stop having recent DVDs mailed out them (expensive) and
instead be happy watching crappy old movies instantly (much cheaper).
Every time I log on now, they're pushing downloads as hard as they can,
making it just a little harder to get to where I want to go on the site.
You used to be able to jump to the search box as soon as it appeared, now
you have to wait for the "download this movie now" propaganda to finish
loading before the box becomes active.
I get the feeling that people like me, with slow connections, are being
pushed out in favor of the downloading crowd, which costs Netflix far less
money to serve because there's no postage, disks or disk handling involved.
In fact, when I called and asked when I could leave without incurring
another month's fee because I could not get the disks I wanted in a
reasonable time, the agent said "we'll be sorry to see you go" but I got the
strong feeling she really meant "we've been trying to dump you for a long
time - finally you got the message."
It seems like so many tech companies, they are "pooching" their core
customers who have been with them from the beginning so that they can change
their business model in mid-stream.
I tried to suggest that they make a "HOV" lane where people who want a
popular movie can pay an extra fee to move up the list but they don't seem
to even want to hear suggestions from users anymore. They have eliminated
several feedback channels, a sure sign that they're tiring of people telling
them something they don't want to hear: "Don't forget or screw over the
people who made you what you are today!"
They're losing focus on their core business, but since things are going well
for them at the moment, they don't care. However, when Comcast and other
ISP's slow down the Netflix downloads so that they're unwatchable, or impose
download limits, Netflix will be looking for their old mail-based customers
back. By then, they will be gone and not anxious to return to a company
that basically stabbed them in the back and abandoned them.
Has anyone else who uses Netflix noticed the increasing number of films that
are listed "short wait, long wait or fuggetaboutit, you're never going to
get this movie this year"?
Bobby G. - looking around for a good HD antenna and installer so that I can
watch free HD TV instead of Netflix or cable.