My experience in purchasing a modular home from New England Homes,
Inc., Greenland, NH is still ongoing. I would not recommend anyone to
purchase a modular from New England Homes ( NEH ). We purchased a
ranch (B) style and was delivered in May 2007 and its still not
completed or passed occupancy permit yet. Many, many fire code and
local code violations, many building items incorrectly installed.
There was vinal siding falling off in July 2007 due to minimum
nailing. Modular was not level or even fasten to the foundation sills
as required. The (90 psf quote) snow load roof was acturally built as
a 51.7 psf. Both ceiling's was noticable sagging about a month later
(June 2007), along with the roof raftes sagging. There was rows ( 72')
of roof shingles not even nailed which NEH failed to fasten.
NEH does paints a perfect picture during ( factory /open house tour's,
brochures and etc, sales people, e.g. Giff Hamill, Billie Hamill and
etc)for the consumer's, but what you recieve, is a different story and
can be a nightmare for you.
Beware in even thinking about purchasing a New England modular home,
you could get BURNED. They may not be built or even installed
correctly as previously represented to you.
You are welcome to take a tour of this New England Home and see for
***Reply; exterior siding that made of vinyl.
Is this a trade name ?
***Reply ; 2 fasteners per 12' section vs manufactures installation
** Reply, The ground snow load of 90 psf was included in the orginal
quote, but was built with a 65 psf ground snow load which
represents 51.7 snow load. It was the Code official and the NH Fire
Marshal that discovered it.
*** Reply; 13' x 15' clear span M/B room and 15' x 14' kitchen area.
What is a 'raftes'?
*** Reply; The what-cha-ma-call-it-things thats refered to as the top
chords of the roof truss system.
*** Reply; I guess that I'm now labled as a monumentally stupid
**Reply; NEH built the modular, NEH (set-crew) delivered and set the
modular on the foundation and made it weather tight and the NEH
contractor that was assigned to us by New England Homes,Inc., tried to
finish assembling the modular, but failed to do so as per the guide
lines set forth my NEH site referance manual.
Or did someone else?
*** Reply; N/A
*** Reply; Derry, NH. (03038) about 50 miles East of NEH factory in
PeterD, All these NEH modular defects are documented thought NH Fire
Safety Marshal's Office (modular div) and Derry Building Code
Department which I believe is public information for anyone to view.
My posting on this forum, only represents my experience that I have
with NEH. If you are still interested in purchasing a modular from
NEH, you are welcome to do so. But beware of what could happen to you
in purchasing a modular from NEH.
On Thu, 21 Aug 2008 06:43:52 -0700 (PDT), firstname.lastname@example.org
All I'm interested in is facts... We've heard your side of the story,
you make convincing points (and your replies to me clarified some
interesting points, too.)
At least here where I am (western NH) any building such as a modular
or steel building must come with stamped engineers drawings and
certifications. Didn't this building? If it did, and doesn't match the
documentation, then I really recommend a court of law, not this court
of public opinion. If the building does meet the engineer's
specifications, and the building inspector(s) say the specifications
are wrong, go after the engineer.
When you purchase a modular from New England Homes, Inc., you
are assigned to an authorized NEH dealer/contractor to order the
modular to your specifications. The modular is built to building code
at the factory, but it's only about 80% completed.
The modular is then shipped to the site with assembling
instructions for the final (20%) onsite to be completed by the NEH
This is where the problems occur when the NEH contractor fails
to assemble the remaining modular assembling proceedure as outlined by
NEH assembling instructions. Furthermore, NEH is not responsiable for
any work or assembling proceedures after the modular left their plant/
I'm not looking for any public opinion. We all ready recieved our
True, we can bring an action againt the NEH (LLC) contractor, but then
you have to proceed to collect the judgement afterwards.
I'm just letting consumer's to be aware in purchasing a NEH
modular through a NEH authorized dealer/contractor. You may get burned
as we did.
On Thu, 21 Aug 2008 18:17:59 -0700 (PDT), email@example.com
It seems to me that you got 'burned' by the dealer, and perhaps (big
perhaps, I'm not sure) not by NEH.
Was the contractor licensed in NH? Did they have insurance? Did your
contract with the contractor cover satisfaction? (Did you have a
contract with that contractor? if not, then NEH is responsible if they
contracted with them). I'd be very surprised if the contractor didn't
have liability insurance (both they and NEH would be idiots to allow
that to happen) and that insurance should pay any judgement you get
Would you mind saying what the legal opinion basically said?
It's NEH that assigned the contractor to the consumer. It was NEH that
advertises "..only quality craftsmanship from start to finish. It was
NEH that advertises "..quality construction throughout the entire
building cycle..". So whether NEH is totally responsible or the dealer
or the on-site NEH builder / contractor is responsible, the bottom
line is the consumer still suffer the un-finished modular defects
throughout the litagation process.
We discover at a later date, that the NEH dealer that was assigned to
us, was not even registrated with the NH Secretary of State to conduct
business. NEH stated in their brochures that their NEH contractors is
"fully licensed and insured". We was told at the beginning that they
(NEH dealer) was fully insured and had a million dollars liability
coverage, but we never received the requested certificate of insurance
from the NEH dealer/contractor. We now "assume" that the NEH dealer
didn't have any insurance, due to the fact, insurance companies does
not issue policies to un-registered, unknown or fraudulent
businesses. I'm thankfull we didn't have any workman injury claims
during this on-site modular assembling.
Again, a consumer can't buy directly through New England Homes. NEH
assignes the consumer through an authorized local dealer to purchase
the complete custom modular and the contract is signed by the NEH
dealer and the homeowner.
It's unknown at this time who hire and paid for the on-site assembling
of this modular. But New England Homes recieved and deposited our
final payment of the total cost of the modular the day before
delivery. NEH work repair orders stated the on-site contractor is
different than our NEH dealer and furthermore, we never paid for
assembling fees to our NEH dealer. So, it appears (via paper trail) ,
Someone hired and paid the on-site contractor to complete the
assembling of the modular.
The legal opinion basically is almost self explainatory. But this is
not what my posting is about or looking for any public opinion. I'm
letting the average consumer to "be aware" in purchasing a modular
home from a new england homes authorized dealer, as we discovered and
been going through. I'm sure alot of homeowners are satisified with
their quality built modular homes. but not all NEH modulars are
On Aug 22, 6:11 pm, firstname.lastname@example.org wrote:
Interesting article from the VP of New England Homes, Inc. I seems
that even the VP has doughts of the performances of their contractors
Regulations sought for modular home installations
New Hampshire Business Review, Oct 26, 2007 by Sanders, Bob
E-mail Print Link No one oversees the actual installation of
manufactured homes in New Hampshire, and both the industry and the
state fire marshal want to do something about that.
"There is a gap in New Hampshire, no doubt about it, and it needs to
filled," said Michael Younus, president of the Modular Manufacturers
Association of the Northeast.
Young said the concept of proposed legislation that would certify or
would license installers "sounds great," but he still would have to
see the details to make sure they are "reasonable."
The state fire marshal licenses modular home manufacturers, and if a
defect is found or a part is poorly constructed it can fine the
company or pull its license. It can even pull the license of those who
inspect the home at the manufacturer on behalf of the state, if the
inspector isn't doing his or her job.
But no one inspects how all these pieces are put together, and Fire
Marshal Bill Degnan says he gets several complaints a month about
that. Some complaints are merely about cosmetic matters, but others
are life-threatening, like the roof installed without the proper
reinforcements in Wilmot that could collapse under a heavy snow load
and the home in Tamworth where the joints were not sealed, allowing
air to come in. And the house was so off-line that the structural
integrity of the entire building was in question, Degnan said.
But, he added: "There is nothing I can really do."
Rep. Thomas Buco, D-Conway, thought that something had to be done
after seeing the aforementioned home in Tamworth. (The owners of that
home declined comment because they are suing the builder). Buco's bill
would require that homes be inspected at the site, not just at the
factory, and that the contractors be bonded.
Degnan favors some sort of certification, not only of the installer,
but also of the distributor of the home. Younus, who said several
other bills are being considered, wants to model any legislation on
Maine's law, which has a board consisting of representatives from all
parties to regulate the entire industry.
Younus recognized that additional regulation will add to the cost of
modular homes, and the homes' low cost is one of the reason they are
becoming competitive. "But if that cost results in a higher level of
consumer satisfaction and efficiency, it would be worth it, as long as
it is measured and reasonable," he said. He said he was not overly
concerned that it wouldn't be.
The important thing, he said, is that those imposing any new
regulations listen to industry input so that "there is a clear
understanding on how the industry operates and what are the
requirements of a smooth operation."
Do you as a future modular homeowner, do you realy want to purchase a
modular home in NH ???
I guess there is problems with other NEH too
Report: New England Homes
Category: Builders & Contractors
New England Homes HOME CRAP HOME! Greenland New Hampshire
Read how Ripoff Report saves consumers millions.
Respond to this report!
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File a Rip-off Report, help other consumers to be educated and don΄t
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New England Homes
270 Ocean Road
Greenland, New Hampshire, 03840
Submitted: 7/7/2008 6:50:26 PM
Modified: 7/7/2008 6:50:00 PM
I am sitting in my New England Home as you read. They were the WORST,
WORST, company I have ever dealt with in my 37 years. I will only sum
it up. The roof leaked for a year and a half. They sent sub-contractor
idiots back EVERY SINGLE TIME IT RAINED! Thats how often they came
back and 'patched' in the roof. Maybe 20 times. After I went to the
BBB, they actually had the nerve to try to put a second layer of
shingles over the first. They ended up replacing the entire roof. They
should have done that 19 times ago.
The plumbing leaked at every joint in the house. Not just the water
side of the plumbing but the venting side as well. You cannot get a
permit to live in the home with so much as a pinhole. They ended up
cutting through the walls all through the house, open up any cupboard
or closet and to this day, there are holes everywhere in the
The plumbing AND the wiring as screwed up somewhere between the first
and second 'unfinished' floor. They sawed no less than 10 holes in the
upstairs floor to find the problem. They didn't fix it(the floor, not
the problem). I paid 700.00 for a subfloor and installed myself, in a
brand new house.
It goes ON AND ON. It got to the point that after 9 or 10 months I
just started calling the better business bureau with my problems
instead of NE homes. That was the only way I got things done.
They basically tried to 'shoo' me away to the 1 year warranty.
Cut your wrists before you give them a dime.
By-the-by, After all was said and done, I honestly don't think they
made a cent off of me because of the huge number of times they had to
come back and fix shoddy workmanship. It is evident through and
through. I only wrote about a couple of examples, there was ALOT more.
Companies steal from your bank account.
Find out how.
Unhappy Customer had written this in response to
You'd be smart in heeding fireguy's warnings. I too had a very similiar
issue with NEH. Again they INSIST you use their "authorized builder
dealer" and then they assign you some moron who is incapable of finishing
their product. When you go back to NEH for help and assistance they try
and tell you that it is between you and the dealer now and they don't have
any responsiblity for anything beyond the initial construction. They have
been BANNED from Nantucket and should be Banned everywhere! I would not
recommend this company!
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