New here, trying to get some advice from experts or those who had similar experience before. Long story short. Home water pipe leaking, plumber came, simple fix, but took much longer than expected (two hours weekend rate) because the water pressure was so high that he had to fix it several times, therefore, the total bill is much bigger due to the long labor cost. Talked to local utility, they came in, agreed the pressure was higher than normal and put in a pressure valve on their own budget. My question is that because the higher bill was due to the high water pressure, which should be the local utility company's responsibility, should they reimburse the partial cost of the original plumbing bill? (the unexpected portion) They referred to their insurance company. They said since there was no negligence by the utility company, they can't do anything. I'd say the high water pressure is not their negligence, but it is their responsibility to maintain the normal pressure, therefore, they should undertake the consequence? Anything wrong with my logic? Does it have to the negligence that leads to the reimbursement? Thank you for your advice.