I noticed that my reviews of Woodcraft products don't make their reviews if I rate them poorly, only when I rate them well.
I know I have to give time, but some are old enough to have made it.
Has anyone else noticed that they have selective postings of reviews?
It's quite annoying since other people should be alerted to problems however big or small.
I think a lot of their reviews get edited or taken off because of false information and operator error. I'm not saying this is the case for you guys.
But in the past, I've seen people put up reviews about how terrible a product is because of this, that, and the other and it turns out the reviewer just didn't know how to use the thing or was trying to get it to do something for which it was never designed nor intended. Amazon and other sites which do not edit/delete reviews are riddled with this kind of stuff, which is why you really need to know how to read between the lines when looking at reviews.
However, it wouldn't surprise me at all if Rockler and Woodcraft were editing negative reviews.
Pretty tacky to do so. I've bought products that had a negative review. You may not like a particular feature, but I may not care, but if everything else is OK, I'll buy that item.
I also don't take a good review as being a good indicator either. A user may think a 13 once hammer is better than a 16 ounce as it hurts less when you get hit in the head. You really have to read how it applies to you.
If I can't get honest reviews, maybe I should not trust that retailer and go elsewhere.
Send Woodcraft the above and politely ask for a response. If what you get back does not satisfactorily answer the issue, take it to the next step:
Make the same post on reddit.com, post the reddit link here so we can comment on it.
Once it's posted on reddit, and you garner some comments, send WoodCraft a link to that post and then ask them again for a response.
How did you ever come accross that web site?
Never heard of it either.... took a look and saw this under the subject "My ferret steals stuff and hides it, and we found her with this today."
You know, if reviews are taken off because of false information and operator error, that is not a good thing. If Rockler and Woodcraft are really taking off reviews because of this type of thing, they are doing a disservice to all. They should instead post a comment about where the reviewer is incorrect. In fact, if reviewers are posting reviews for those reasons you assume, then I want to know. There may be issues with the documentation that goes with those products that make it hard for a user to use the product correctly.
I don't know if it was one of these sites, or another one, but I've seen the process of a company commenting/correcting wrong information in a review and it gets real ugly, real fast. It's hard to tell people they need to plug the thing in to get it to turn on without making the customer look like an idiot. :-) So they probably just opt to delete it. Their experience may have shown them it's the lesser of two evils. I'm not defending them for deleting "bad" reviews. The free market will show to them whether or not it's a good practice.
How many people actually read the manual before using a tool (if they read it at all)? At my last job I worked with students and teachers and was responsible for managing and maintaining audio/video equipment. I can assure you, they didn't read the manuals... they just grabbed stuff and started pushing buttons. :-)
I can also assure you it's a high and precarious tightrope to walk when you have to go into a professor's classroom to "fix" equipment that isn't working, as you try to not let anyone see you plug the AC cord into the receptacle as you're behind the thing pretending to wiggle cables to fake a phantom short.
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