OK they got my interest but I don't believe it. What is the catch to
the Ridgid Lifetime warranty on tools including batteries?
Anyone try and make good on this lifetime deal?
This one appears to be different as it is a "Lifetime Service Agreement" and
only commences after the 3 year "limited warranty" expires.
IIRC, the old one was a "lifetime warranty", but only covered defects in
material and manufacturing?
Looks good ... but looks are deceiving. I get suspicious whether
specifically stating that it is not a "warranty" is meant to dodge State
warranty laws, some of which may not apply to "service agreements"?
And, if it's too good to be true ...
Sure looks good, though!
Some time in 2005 or maybe 2006 magazine ads were indicating that if you
bought a Ridged worm drive circle saw that at so many hours you could take
the unit in and have the oil changed out for free. So many hours later you
have the brushes replaced and so on, for as long as you own the tool. Free
battery replacements for life have been around also for several years.
3 or 4 years ago I called and talked to a rep and the warranty/service
agreement is good. They advised to shoot a premanent copy of the receipt to
prove when the tool was purchased to validate which warranty you are
entitled to. Old receipts fade out with time.
I guess the problem with my passing on the drill was looking at was the the
drill I was interested in weighed too much.
You have to register the tool, so basically they know exactly what
you've bought. Also, some of their tools are larger/heavier than the
For instance, I was tempted by their cordless impact driver, but the
main body is quite a bit longer than their competitors, and is not
available in Li-ion.
The catch is that they're Ridgid tools. If you like 'em,
fine. Craftsman offered a lifetime warranty too.
Yeah and the craftsman warranty is all but worthless. Last time I was
in Sears and asked about it the old-timer explained after looking over
his shoulder that they are encouraged to say the tool was abused and
not exchange it. Pity, Craftsman used to make decent mechanics tools
in the day...
I guess gone are the days of that barrel full of cracked sockets and
bent screwdrivers that was in every Sears store.
Sounds like a disgruntled employee. At my local Sears they see me with a
broken tool and ask me to hand it to them and point me towards the new ones.
The hand tool warranty is much different than the power tool warranty with
the same name.
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