I got my Triton Router 2 years ago as a gift. I admittedly was a
little nervous about Triton, because I had not heard much about them
and was worried about quality and service. I've been using my Triton
router to do a lot of my heavy duty work (ie. making my own baseboard,
making raised panels) and its an absolute beast of a motor and has
been a pleasure to use.
I've been making some panel doors lately and noticed that, when hung
in the table, the rack and pinion plunge mechanism moved a little
rough and the micro-adjust mechanism, didn't work at all.
I found an online review at:
The author mentioned he experienced the same problem and used shims to
correct it (basically transferring the weight of the motor a little
more evenly over both post instead of just the post with the rack and
pinion gears). To me, that wasn't an ideal solution, because you
might end up with a bit that was not perpendicular to the table.
I emailed Triton customer service, hoping they would have some
information that would help me with a "fix" for the problem. Well, I
promptly got a reply that there was no information that they could
give me and was told that they agreed, shims were a less than ideal
solution, so they would REPLACE MY ROUTER FOR FREE. As the online
article mentioned, they had already noticed the problem and engineered
a solution into the new models.
To be honest, I was shocked after 2 years that they would be willing
to outright replace my router. I didn't even ask for a replacement,
they simply offered it. Adam in customer service said I should have
it in 2 days!
Too bad every company doesn't stand behind their products this well.