I recently had a bad experience with Rockler. I live in New Zealand but
most vendors such as Lee Valley and Woodcraft deal with this in rational
On May 12 I ordered some Bessey K-Body clamps which were on sale. I received
an immediate email confirmation.
For international orders another email is supposed to follow giving
shipping options and costs. None arrived.
I kept checking the on-line order status, but it had no information on my
On May 17 I sent an email asking for the status of this order and what my
shipping options were. No answer.
On May 18 I called Rockler. Of course I had to pay for the call since they
do not have an international 800 number. I was told that the shipping on
my $120 order would be by UPS and the total cost would be $254.73. I asked
if I could not have surface shipping. After a long time on hold I was told
that I could have surface shipping for $35, but why should I do that when I
could get USPS air for $36. I opted for USPS air.
But the total price I was quoted on the phone was too high and it turned out
that she wasn't going to give me the sale price for the clamps. We finally
got that resolved after another long time on hold. I was given a new order
number. I was told I would receive a new confirmation. No confirmation.
On May 19 I sent another email asking for my confirmation.
On this email, and on no other I have sent to Rockler
I received an immediate automated response email. Shortly thereafter I
received an email. Here is the text in total:
Thank you for your email. The item is to long to go USPS. We would
need to send the item by UPS. Please let us know if this is ok.
I responded that if this really could not be shipped USPS Air, I would take
The response was:
We can ship the item UPS express for the following costs:
UPS Express: $104.74
For a total of: $254.73
Notice that this did not reflect the sale price of the clamps.
I canceled the order. In any case I hope I did. I have had no communication
from Rockler since.
I would suggest that if you live outside the US, that you not deal with
Rockler. I would suggest that even if you live in the US, that you check
your Rockler orders very carefully.
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